IT Application Support Analyst

IT Application Support Analyst

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.

About this opportunity:

• Permanent full-time opportunity
• Attractive remuneration package
• Preferred location is Sydney - Macquarie Business Park (On-site parking)

The IT Application Support Analyst supports alignment of business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into function requirements, and work with business stakeholders and IT delivery teams to develop, test and deploy solutions.

Key responsibilities:

• Support alignment of strategic and tactical business objectives with corresponding IT objectives by supporting the business stakeholders and enterprise IT colleagues
• Support business risk management, regulatory compliance and audit remediation activities
• Identify opportunities for process advancement leveraging technology
• Map business objectives and capability needs specific business functions and processes
• Conduct discovery and documentation for business and IT specific processes
• Map business process flows, including all critical data elements (e.g. supplier, input, process, output, customer)
• Translate business capabilities and process designs into function requirements including stakeholder review and sign-off on the requirements
• Work with relevant stakeholders and IT colleagues to develop, test and deploy solutions that meet business capability needs and ensure successful achievement of scope, cost, schedule, quality, adoption and value outcomes
• Participate in development of solution training material and execution of change management activities
• Maintain relevant data attributes of solution in the Service now / CMDB
• Support business continuity and disaster recovery efforts
• Support utilization of IT-internal governance processes

Who we are looking for:

• Bachelor's degree in Computer science, Information Technology, Business Administration, or a related field
• Minimum 5 years of experience in Business Analysis or support related roles
• Strong analytical and problem-solving skills with the ability to translate complex business needs into technical requirements
• Proficiency in data analysis and reporting tools (SQL, Data Lake)
• Experience with project management methodologies and tools
• Excellent communication, problem-solving and analytical skills
• Experience with ERP support and processes (e.g. Pronto software, iScala Epicor software / Chris 21 Frontier software)
• Experience in the use of Business Intelligence tools such as Power BI or Tableau
• Familiarity with Agile methodologies
• Certifications in Business Analysis (e.g., CBAP) or Project Management (e.g., PMP) are a plus
• Ability to work collaboratively in a team environment and support multiple projects and priorities in a fast-paced environment meeting challenges and able to work under pressure to meet deadlines.

Only applicants who have a current right to work in Australia will be considered. Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.