HVACR - Junior Service Proposal And Technical Support

HVACR - Junior Service Proposal and Tech Support

The resource supports the Sales Service HVACR team in the preparation of offers (repairs, retrofits, spare parts, maintenance, and Service Agreements/PSA) and provides first-level technical support to customers, contributing to speeding up the issuance of offers, improving the technical/financial quality of proposals, and reducing the resolution times of requests.

The role interfaces every day with internal and external functions to prepare complete, correct, and coherent offers from a technical point of view.

• Service Sales for the preparation of offers and renewals, with attention to margins, contractual terms, and definition of the scope.
• Customers to collect needs, clarify requests, and validate the information necessary for the offer.
• Suppliers to obtain quotations, availability, and technical data useful for the definition of the proposal.
• Field Service for technical comparison and the retrieval of documentation, parts, and information necessary for interventions and offers.
• Digital/Connected Services to verify the operational context, when connected services are active.

1) Service Proposal (offers and estimation)

• Collects and verifies technical/economic inputs (plant data, serial numbers, configurations, operating conditions, site constraints, accesses, safety).
• Supports the construction of the offer: definition of activities, materials/spare parts, hours, logistics, subcontracting, technical notes, and assumptions (in/out of scope).
• Contributes to the generation and submission of quotes through company tools (e.g., quote submission processes with GM expectations, where applicable).
• Prepares commercial/technical text parts for Service Agreements on chillers and heat pumps (benefits: reduction of downtime, cost containment, speed of service, monitoring/maintenance/optimization).
• Manages updates and tracking of the status of opportunities, ensuring completeness of documentation and correct steps towards internal contacts.

2) Technical Support (L1 / back-office technical)

Provides first-level technical support on recurring requests: identification of PED/technical documentation, thickness tables, materials, manuals, spare parts, clarifications on the scope of interventions.

• Interfaces with internal/external functions (e.g., EMEA technical supports, factory/plant, customer service) to retrieve data not available locally and consolidate a usable response in the offer or in execution.
• Supports the reading and interpretation of technical documents on chillers and refrigeration systems (refrigeration cycle, components, basic measurements/diagnostics), with attention to safety and procedures.
• When applicable, directs and supports the use of references/guides for digital/connected services on Industrial Refrigeration & Heating (release notes, user guide, support contacts).

3) Continuous Improvement, Quality, and Knowledge

• Contributes to standardizing offer templates, checklists, and recurring technical notes to increase "first-time-right" and reduce rework.
• Supports the collection and structuring of technical feedback (FAQs, case studies, lessons learned) to strengthen the knowledge base and the team's response capability.

Technical Skills (Hard Skills)

• Foundations of HVACR: refrigeration cycle, components (compressor, condenser, evaporator, expansion valve), lines, and main operating logics, Industrial Refrigeration (typical systems and components; refrigerants and plant logics) and Heat Pumps (principles and applications; operational differences compared to refrigeration only).
• Ability to read/interpret technical documentation and safety and compliance requirements (work on equipment by trained personnel, compliance with regulations and procedures).
• Familiarity with digital tools and structured documentation (guides, releases, internal catalogs) to support the service.
• Good knowledge of main Office tools.

Cross-Functional Skills (Soft Skills)

• Analytical approach and attention to detail (numbers, consistency scope–costs–assumptions).
• Ability to communicate clearly (written and oral) with technical and non-technical interlocutors.
• Internal customer orientation, priority management, and respect for deadlines.
• Teamwork and proactivity in retrieving missing information by involving the correct channels.

Requirements (Titles/Experience)

• Technical diploma (Technical/Electrotechnical/Mechanical Perito) or short degree in engineering fields (mechanical/energy/industrial) – or equivalent experience.
• 0–2 years of experience (or internships) in HVACR/technical assistance/offers/technical office contexts.
• Fluent Italian; technical English written and spoken (reading documents, exchanging emails with hubs/plants).

Performance Indicators (KPI) – Examples of measurable items

• Lead time for offer issuance (time from request → draft → sending).
• Quality of offer: reduction of clarification/rework requests; technical and documentary completeness.
• Economic accuracy: budget vs. estimate deviation (where traceable).
• Technical support: average response time and L1 resolution rate (e.g., documentation/parts/technical indications).
• Contribution to operational efficiency (e.g., repair/billing indicators such as MTTR/DTI where used at the operations level).

Our Benefits At Johnson Controls, you will find an environment open to new ideas and fulfilling experiences, with the possibility to carry out engaging work that will stimulate you to expand your skills and advance your career. We offer:

• Flexible Schedule
• Possibility of Agile Working
• Meal Vouchers of 8 Euros
• Company Welfare

Who We Are Johnson Controls is a diversified and multi-industrial global company leader in the sector, serving a wide range of customers in more than 150 countries. Our 130,000 employees create smart buildings, efficient energy solutions, integrated infrastructures, and next-generation transportation systems that work together perfectly to deliver the promise of smart cities and communities. Our commitment to sustainability goes back to our roots in 1885, with the invention of the first electric thermostat. We are committed to helping our customers win and create greater value for all our stakeholders, through strategic focus on our buildings and energy growth platforms. Only applications in line with the profile sought will be considered. The company thanks in advance those who respond to the announcement. The searches are aimed at candidates of either sex (L.903/77 and L.125/9).