HVAC Service Working Lead (un)

Service Customer Account Leadership

Responsible for service customer account leadership, including labor and material growth and execution of the service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

Under the direction of the Branch Service Manager or Metro General Manager:

• Adheres to goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drives L&M and PSA growth through union-represented service team members.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Maintains fleet and tools inventory.
• Uses JCI Electronic Platform systems to ensure consistency in performance of leading, lagging metrics and financial outcomes.
• Reviews and makes recommendations on all L&M and PSA quotations.
• Reviews technicians weekly time & expense.
• Responsible for forecasting and performance of accounts payables/receivables.
• Recommends and maintains appropriate staffing levels to accommodate existing and new business needs.
• Responsible for on-boarding and training of new employees as well as the day-to-day performance of the union-represented service team members, assists in the conducting of performance reviews, and resolution of performance issues with the guidance of assigned Branch Service Manager or Metro General Manager.
• Responsible for safety performance and program compliance.

What we look for Required:

• Technical school training or equivalent experience in commercial building or industrial HVAC.
• Three or more years of supervisory experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong ability to lead through a centralized back-office matrix environment.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred:

• Diploma in Electronic or Mechanical Systems.
• Two or more years apprenticeship diploma.
• Two years prior experience in the HVAC or building controls industry.