HVAC Service Manager

HVAC Service Manager

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary and commission plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
• Company vehicle

What you will do: The HVAC Service Manager, (70% in the field, managing field technicians, building customer relations and 30% in the office) is a field operations leader in one of Johnson Controls branches. You will be responsible for developing, coaching, and mentoring a team of Truck Based HVAC Mechanics and Controls Technicians in Calgary and surrounding areas. Drives profitability and productivity of the team. Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Manages customer relationship development and satisfaction.

How you will do it:

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drives L&M growth.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Procuring and mainlining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Responsible for safety performance and program compliance.

What we look for: Preferred

• Technical school training combined with 8+ years' experience in the HVAC is required.
• Experience in an HVAC supervisory role with responsibility for the productivity and development of others is required. 3+ years in a similar service management role preferred.
• Strong ability to prioritize work activities for the team.
• Basic financial accounting knowledge and experience.
• Proficiency in MS office applications.
• Must be available for travel locally and within the province.

Hiring salary range: $93,000-140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website for your reference, and can be made available in accessible formats upon request.