HVAC Service High - level Engineer, GCOE

High-Level Engineer (HLE)

As the High-Level Engineer (HLE), you will manage GCOE Operations in your sub-region by Line of Business, serving as a key Technical Advisor to our Service Sales Team. You will provide client-facing support throughout the sales process to enhance its quality. Collaborating with engineers across regions, you will drive sales success and influence strategic sales planning, ensuring our client engagements are of the highest technical quality and effectiveness.

Key Responsibilities

• Serve as a Technical Advisor to the Service Sales Team.
• Partner with local service sellers and sales managers to:
• Own local relationships and be part of the commercial team.
• Analyze and qualify pipeline with the sales team weekly.
• Align presales technical support to develop winning strategies.
• Drive GCOE delivery of results, quality, and value-add
• Leverage and utilize a team of GCOE resources.
• Own the strategy and achievement of Metrics & KPIs.
• Manage capacity utilization across multiple squads.
• Develop competency, training, and upskilling programs.
• Provide client-facing support to enhance the service sales process.
• Collaborate with engineers to drive service sales success.
• Lead engineering and solutions in the pre-sales phase, delivering compelling end-to-end solutions.
• Provide consultation for high value/complex service projects.
• Support the service sales team in product and service qualification, analysis, and presentation.
• Identify new business opportunities and provide strategic input on technical sales strategies.
• Build and maintain relationships with key decision-makers and stakeholders.
• Stay updated with industry trends and emerging technologies.
• Mentor the pre-sales team on service sales techniques and solution selling.
• Coordinate with Global Engineering Centers to optimize efficiencies.
• Mentor employees on performance improvement and succession planning.
• Ensure consistent field service delivery through design plans and documentation.
• Review solution applications and cost estimates with the sales and operations teams.
• Assist the sales team in articulating technical value propositions and presenting solutions to clients.
• Engage in pre-sales design, cost development, applications engineering, product selection, specification interpretation, proposal development, and project risk management.

Secondary Responsibilities

• Serve as a Technical Advisor on the Service Deal Desk to drive competitiveness and expertise within the local markets
• Serve as an 'Ambassador' in the GCOE Connect Program, providing teaching, coaching, and mentorship from Sales to Engineering.
• Reinforce and develop methodologies for collecting, analyzing, and presenting solutions, designs, scopes, and cost estimates.
• Identify specification issues, interpret discrepancies, and propose resolutions.

Qualifications

• 5+ years' experience in Building Technology Service industry
• Sound knowledge of building systems and equipment with proficiency in solution innovation
• Strong understanding of Johnson Controls products across Building Industry segments (i.e. Air Handlers, Chillers, Rooftop Units, Metasys).
• Excellent analytical, interpersonal, and problem-solving skills
• Communication and presentation skills with ability to effectively convey complex technical information to non-technical audiences.
• Proficient in PC skills, including Microsoft Office
• Demonstrated ability to mentor and coach sales and pre-sales teams.
• Understanding of regulations, certifications and industry standards.
• Experience working in a fast-paced, dynamic environment with the ability to manage multiple priorities and meet deadlines.