HR Operations Specialist

HR Operations Specialist

Responsible for TA OPS and WFA Tier 2 functions, performing specialty administrative and transaction processing activities to support employees, managers, HRBPs, Talent Acquisition team, Hiring Vendors, and CoEs across the Enterprise in HR Core processes and related services, including efforts to:

• Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
• Create new records, update, and maintain employee profiles and data in the respective HR systems of record.
• Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.
• Efficiently process purchase requisitions in compliance with procurement policies and guidelines by reviewing and validating requisition details, ensuring accuracy and completeness.
• Generate purchase orders based on approved requisitions, considering specified requirements and supplier agreements. Ensure purchase orders based on approved requisitions are correctly submitted to the right supplier.
• Contribute to the development, utilization and evaluation of internal processes to ensure efficient HR operations and customer service satisfaction.
• Identify opportunities for process improvement as it applies to HR practices and implement changes as appropriate.
• Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries.

What we look for:

• 2 - 5 years of experience in a human resources role, preferably within an HR shared services environment.
• Should have worked on Workday Software (hands on exp of minimum 2 to 3 years)
• Ability to work collaboratively in a team-oriented environment. Sound knowledge of eProcurement systems such Oracle, Ariba will be an added advantage.
• Flexible shifts to support US markets.

Skills & Experience:

• Processes Workday administration such New Hires, Terminations, Employment Changes, Employment Verification, Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments) etc. including follow up with managers and HRBPs to clarify information, obtain approvals or request corrections.
• Provide transactional support of handling job requisitions such as bulk creation, validation and approval using various business rules.
• Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.
• Audits of data entry accuracy done by HR Ops team members.
• Well versed with data protection principles, knows how to process confidential and sensitive employee information.
• Attention to detail – be able to accurately process transaction.
• Solid understanding of Workday and HR ServiceNow.
• Articulate work instructions and write standard operating procedure (SOPs). Support other team members and new joiners.
• Participate in regional and global projects to support regional HR initiatives.
• Ensure that the operational unit works to support our quality, information security policy and all aspects of our Integrated Management System.
• Identify opportunities for improvement and help develop impactful and measurable action plan to address.

What we look for:

• 3 - 5 years of work experience in HR Shared Services.
• Good at multi-tasking and time management to manage the workload efficiently.
• Good excel skills (vlookup, PIVOTs, formatting etc)
• Experience working in a global or multinational company with strong stakeholder management skills.
• Flexible in shifts.
• Self-motivated and a quick learner, be able to deliver under challenging and dynamic environment to meet changing demands of customers.
• Good to have experience to Sumtotal, Cornorstone or any relevant learning management systems.
• Own relationships with all stakeholders including, but not limited to local leadership, TA, and the People team (HR)
• Proven ability to build relationships, communicate effectively and provide a world class customer experience.