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FM Service Desk Coordinator
Own the FM helpdesk operations to deliver rapid, first-contact issue resolution
Manchester, England, United Kingdom
Entry Level
14 hours agoBe an early applicant
Johnson Controls
Provides building automation, HVAC, fire, and security solutions to improve energy efficiency, safety, and sustainability in commercial and industrial facilities.
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Facilities Management Helpdesk Coordinator
Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
What We Offer
- Competitive salary: Reflecting your skills and experience
- Generous leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday purchase scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career development: Extensive growth and advancement opportunities
- Free onsite parking: Hassle-free commuting
- Dress down Fridays: Casual attire to wrap up the week
What You Will Do
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
What We Look For
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
About Johnson Controls
Provides building automation, HVAC, fire, and security solutions to improve energy efficiency, safety, and sustainability in commercial and industrial facilities.