Fire Service Supervisor

Join The Johnson Controls Team

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What Will You Do

This role is responsible for providing visionary leadership and strategic direction for the Fire Service business within the local district. As the Fire Service Leader, you will oversee technician teams, shape business strategy, and execute action plans that drive profitable growth, operational excellence, and life‑safety outcomes.

You will play a critical role in advancing company programs, identifying life‑safety deficiencies, and recommending solutions that protect customers while strengthening the Fire Service business.

How You Will Make an Impact

Revenue & Business Growth

• Own revenue performance for the Fire Service business by implementing plans, programs, and processes that meet and exceed corporate goals.
• Maximize market potential by driving new bookings, increasing service revenue, and improving overall profitability.
• Identify growth opportunities within existing accounts and new service lines.

Customer Satisfaction & Relationship Management

• Build and maintain strong customer relationships from initial contact through order acquisition, installation, and ongoing service.
• Ensure all contractual obligations are met while promptly resolving service and collection issues.
• Act as a customer advocate, minimizing concerns and delivering a best‑in‑class service experience.

Productivity & Team Performance

• Establish fair and manageable technician territories to support efficiency and work‑life balance.
• Set clear performance expectations and motivate teams to meet or exceed goals using effective management tools and practices.
• Train and support new and existing clerical and dispatch staff, including proficiency in CRM and operational systems.

Safety Leadership & Compliance

• Champion a strong safety culture by ensuring compliance with corporate safety programs.
• Verify all employee safety training is thorough, current, and documented.
• Identify safety hazards and partner with the corporate safety team to implement corrective actions.

What We're Looking For

Required Qualifications

• Demonstrated leadership and supervisory experience, including training, coaching, team building, presentations, and negotiations.
• Strong district administration skills and the ability to build effective customer relationships.
• Associate degree or equivalent applicable experience.

Preferred Qualifications

• Bachelor's degree
• NICET or other related certifications
• Minimum of 5 years of supervisory experience

HIRING SALARY RANGE: $76,000 to $105K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.