Fire Service Coordinator

Hybrid Service Department Position

This position will be hybrid - 3 days on site 2 days remote (for training purposes you would be on site 5 days a week for the first one or two months).

What you will do:

The qualified candidate will be integral in the continued success and growth of the district's service department. This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required.

How you will do it:

• Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.
• Help reassign work as needed, making judgments based on current workloads & priorities.
• Contact customer to communicate status changes.
• Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily. Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.

What we look for:

Required

• Associates degree preferred, high school diploma or equivalent required
• Preferred minimum of 2-4 years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Able to influence diverse teams to accomplish tasks/goals.

Hiring hourly range: $24-31 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.