Field Services Technician - Level 2 (silent - aire Mission Critical Services)

Field Services Technician

As a part of Johnson Controls' Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.

What We Offer:

• Competitive pay
• Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year
• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What We Look For:

We are seeking a Field Services Technician to support our team with equipment commissioning and post-sales service activities. In this role, you will work both independently and collaboratively, demonstrating sound judgment and the ability to make informed decisions in the field. The ideal candidate is self-motivated, reliable, and capable of completing tasks with minimal supervision while maintaining a high standard of service.

How You Will Do It:

• Check in with Manager after the end of each workday while in the Field
• During, and/or at the end of each day/job, complete all company provided forms to the fullest extent possible.
• Responsible for completing daily scheduled tasks.
• Check in with client at the beginning and end of each day.
• Obtain client signature on company provided forms where applicable.
• Use Time Clocks in the plant and ADP app when in the Field to account for daily times.
• Hand in paperwork at the end of each trip for processing in sequential order.
• Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person.
• Ensure all excess materials used for each job are listed properly and documented.
• Assist on job sites with other JCI/Silent-Aire Field Technicians as needed.
• Answer all office emails/calls in a timely manner.
• Check in as needed to ensure Manager or Field Supervisor are aware of your status.
• Secure parts and tools needed throughout the day for various jobs as required.
• Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue.
• Consult Manager or Field Supervisor in times of uncertainty.
• Give training to Field Service Technician – Level 1 and support as needed.
• Follow all company policies and lead by example. Respect and strictly adhere to the non-disclosure policies, on the jobsite and away.
• Maintain all safety equipment at all times.

Required:

• Must have a high school diploma or equivalent GED certificate
• Must be a registered apprentice in Electrical or HVAC
• Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
• General knowledge of HVAC and mechanical systems
• Ability to identify 3-phase versus single phase wiring
• Understanding of Parallel and Series circuits
• Understand OHMS Law and able to use a multi-meter to read voltage, resistance values
• Ability to read, understand and work from mechanical drawings
• Ability to maintain required records and prepare reports
• Must possess valid passport/driver's license
• Aptitude and communications skills related to acting independently
• Technical and working knowledge of internal and industry design and construction codes and standards
• Proven planning, organizational, problem solving, decision–making, supplemented with a practical aptitude
• Ability to lift 40lbs and use ladders working from heights
• Experience working in Industrial, Manufacturing Facilities and/or Field environments
• Basic knowledge of Windows and Microsoft Office (Outlook Word, Excel, etc.)

Preferred:

• Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
• Experience working in highly sensitive and/or mission critical facilities

Additional Details:

• Must be able to drive to local job site locations
• On-call and overtime hours as needed
• Personal Protective Equipment (PPE)
• Must be able to pass a DOD background check, requiring proof of US Citizenship
• Willingness to travel to customer locations (domestic and international)
• This is a safety sensitive position
• Company uniform required
• Good hygiene and cleanliness are required at all times