EMEA Sales Support Coordinator

EMEA Channel Sales Support Coordinator

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability.

Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data-driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.

What will be your role?

We are seeking a Channel Sales Support Coordinator to join our team. In this position, you will play a critical role in providing administrative support to our EMEA Channel Sales representatives and effectively responding to customer queries.

The ideal candidate should possess extensive experience in sales support administrative/coordination with an understanding of international cultures.

By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, whilst ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.

What will be your responsibilities?

Sales Support:

• Helping the sales team to improve their productivity managing administrative tasks between them and customers
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders on time
• Providing assistance for customer orders, account statuses and relevant problems as could be Inform clients of unforeseen delays or problems
• Provide information and guides to help the sales team
• Other ad-hoc support tasks and exercises as per business requirements

Teamwork and Interpersonal Skills:

• Collaborate effectively with colleagues and stakeholders across different departments to ensure alignment in sales activities.
• Communicate openly and professionally with colleagues, sharing insights, best practices, and feedback to foster a supportive and collaborative work environment.
• Demonstrate strong interpersonal skills in interaction with colleagues to build trust.

What profile do we need?

• CFGS/Degree Admin or similar
• 3+ years of experience as a Sales Support Specialist or Sales Support Associate
• Experience with ERP and CRM systems
• MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Advanced English speaker
• Excellent communication skills
• Analytical and problem solving
• Teamwork and motivational skills
• Multi-cultural experience

What do we offer?

Johnson Controls offers an attractive compensation package according to your qualifications and experience. You will enjoy a comprehensive social benefits package including life and accident insurance, the possibility of opting into flexible compensation, as well as our flexible working hours and hybrid work policy.

In addition, our salary policy, job stability, continuous training, opportunities for professional development, and an excellent working environment form part of our employee benefits package.

By working with us, you will be part of a global company that embraces diversity, rewards great work, and inspires people to achieve their best. In a constantly evolving environment, we lay the foundations for you to develop a career path that is as unique as you are. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you—and so are we.

Who are we?

The future is being built today, and Johnson Controls makes that future more productive, safer, and more sustainable. We design automated buildings, energy-efficient solutions, and integrated infrastructures that work as one to enable smarter cities and communities. Our ultimate goal is to innovate to improve people's lives and the world they live in.

We are a global, multi-industry technology leader with a diversified portfolio, serving a wide variety of customers in more than 150 countries. Our commitment to sustainability dates back to our origins in 1885 with the invention of the first electric room thermostat. Our mission is to support our customers, create added value, and help them achieve their goals every day, anywhere in the world. Our industry-leading portfolio of building technology and solutions includes some of the most trusted names in the market, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®.

For more information, visit www.johnsoncontrols.com.

This job posting has been written with impartiality and non-discrimination in mind, regardless of gender, race, ideology, or any other reason. Specifically, it complies with current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and codes of conduct.

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