Customer Care Representative Service Account Rep I

Build Your Best Future With The Johnson Controls Team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

How You Will Do It

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Qualifications - External

What We Look For

• BA, BS or similar degree highly preferred
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and success driven
• Excellent communication skills and ability to quickly qualify opportunities
• High degree of self-discipline
• Independent, creative thinker
• Ability to sell intangible services

Salary Range: HIRING SALARY RANGE: $57,000 - 76,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.