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Controls Technical Engineer
Lead local lab operations and training program to support NPI and field issue resolutions.
Special capital Region of Jakarta, Indonesia
Senior
yesterday
Johnson Controls
Provides building automation, HVAC, fire, and security solutions to improve energy efficiency, safety, and sustainability in commercial and industrial facilities.
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Job Title
Johnson Controls Indonesia has been recognized as a Great Place To Work®! This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive.
Post-sales support
- Respond to escalated technical inquiries that are sent by local technical support team
- Carry out necessary remote site investigation by request
- Responsible for seeking/developing resolutions to solve escalated issues
- Report/escalate potential product issues to the global engineering team.
- Take charge of managing the process of problem-solving.
- Manage local lab, and carry out required tests to support NPI by working with product managers
Training support
- Maintain technical communications with local technical support team
- Collect training demand and plan training schedules by working with sales leaders
- Coordinate with the learning team to deliver standard courses
- Provide feedback and help learning team to improve standard courses
- Develop and conduct customized training courses locally
What we look for:
- Bachelor or Master's Degree from reputable university, majoring in Electrical, Mechanical, Applied Science, Industrial Engineering, Business Administration, or equivalent.
- More than 5 years of relevant experience in the filed area
- Team player is essential, having experience of leading a team at site is a must.
- English proficiencies (reading, writing, conversation) are essential.
- Excel, Word, and Project are essential.
- Need to travel around Indonesia.
- Require interaction with clients, consultants, and sub-contractors, etc.
- Need to work odd hours as and when required, whenever the work need to be done on time
About Johnson Controls
Provides building automation, HVAC, fire, and security solutions to improve energy efficiency, safety, and sustainability in commercial and industrial facilities.