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Applied/ir Customer Service Manager
Lead the customer service team to enhance satisfaction and resolve escalated issues effectively
Monterrey, Nuevo León, Mexico
Mid-Level
yesterday
Johnson Controls
A global leader in smart, healthy, and sustainable buildings, offering HVAC, fire, and security equipment and services.
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Customer Service Manager
As a Customer Service Manager, you will oversee the customer service department and ensure high levels of customer satisfaction. You will be responsible for leading and mentoring the customer service team, developing effective customer service strategies, and ensuring that all customer interactions align with company standards. You will also handle escalated customer issues and work to improve overall service quality.
To achieve these goals, you will:
- Lead and support the customer service team, providing coaching and guidance to ensure performance excellence.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Handle complex customer inquiries and resolve complaints efficiently.
- Foster a customer-centric environment by promoting best practices in customer service.
- Collaborate with other departments to improve products and services based on customer feedback.
- Conduct regular training sessions for staff to enhance their customer service skills.
- Prepare reports on customer service performance for management review.
About Johnson Controls
A global leader in smart, healthy, and sustainable buildings, offering HVAC, fire, and security equipment and services.