Enrollment And Campus Support Coordinator

Enrollment And Campus Support Coordinator

Johnson College is currently seeking an Enrollment and Campus Support Coordinator. The Enrollment and Campus Support Coordinator is a critical, multi-faceted role responsible for the successful operations of the Johnson College Hazleton satellite campus. This position acts as a primary point of contact for prospective students, providing comprehensive support through the admissions process, while also overseeing the daily administrative functions and contributing to a supportive environment for current students. The ideal candidate is an organized, proactive, and friendly professional who can effectively manage a diverse set of responsibilities.

Admissions and Recruitment

• Prospective Student Engagement:
  • Serve as the first point of contact for new inquiries, managing communication via phone, email, text, and in-person visits.
  • Conduct initial outreach and follow-up with prospective students to guide them through the application and enrollment process.
  • Maintain accurate records of all applicant and inquiry data in the College's customer relationship management (CRM) or student information system.
• Recruitment and Outreach:
  • Coordinate and lead campus tours, information sessions, and open house events for prospective students and their families.
  • Represent Johnson College at local high school visits, college fairs, and community events to build relationships and promote academic programs.
  • Build a network of relationships with high school counselors and community outreach programs to enhance student enrollment.
• Application and Document Management:
  • Assist applications with completing their applications and submitting required documents, such as transcripts and financial aid forms.
  • Ensure all student enrollment files are created, maintained, and updated with all necessary materials.

Campus Support

• Front Desk and Administrative Functions:
  • Manage the front desk, including greeting all visitors, answering and directing phone calls, and managing general inquiries.
  • Perform essential administrative tasks such as scheduling appointments, managing mail, and preparing correspondence.
  • Serve as the primary liaison for all satellite campus administrative needs.
• Facility and Vendor Management:
  • Act as the point person for all facility-related issues, including coordinating with vendors for maintenance, repairs, and cleaning services.
  • Ensure the campus is clean, safe, and welcoming environment for all students and staff.
  • Manage inventory and oversee the ordering and stocking of office and campus supplies.
• Main Campus Communication:
  • Serve as the key communication link between the satellite campus and the main campus for administrative, logistical, and policy-related matters.

Student Success and Assistance

• Student Support and Resource Assistance:
  • Provide students with guidance on how to access a wide range of campus resources, including academic advising, career services, and financial aid.
  • Assist students with on-campus needs, answering questions and troubleshooting issues, or directing them to the appropriate main campus department.
  • Facilitate effective communication with the main campus on behalf of students regarding academic or personal matters as needed, while maintaining compliance with Family Educational Rights and Privacy Act (FERPA) regulations.
• Event Management:
  • Work in collaboration with the Student Success Coordinator to assist in the planning, promotion, and execution of on-campus events, workshops, and student activities.
  • Assist in setting up event spaces and coordinating necessary resources to ensure events run smoothly.

Job Requirements:

• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Effective communication skills with the ability to accurately and concisely convey information in both written and verbal forms.
• Excellent verbal, written, computer, telephone, and public speaking skills
• Ability to manage multiple activities and/or projects.
• Ability to multitask with demanding time frames and pay attention to detail in a fast-paced environment.
• Adept at utilizing discretion and maintaining confidentiality.
• Capable of working independently, under general direction, and in a team-oriented environment.
• Ability to collaborate with various campus departments and connect students to available resources and/or services as needed.
• Ability to work alternative hours, including some evenings and weekends as needed
• Valid driver's license.
• Embrace college's mission, shared values, and institutional goals

Education:

Associate degree from a regionally accredited college or university

Experience:

• Experience working independently under general direction in a high volume, fast-paced, team-oriented environment, exercising good judgement, creativity, and initiative in performance of job responsibilities in higher education.
• At least 1-2 years' experience in a higher education environment, preferred.

Skills:

• Knowledge of Microsoft Word, Excel, Access, and PowerPoint
• Valid driver's license
• Bilingual (English/Spanish) preferred - not required, but strongly beneficial for supporting our campus community.

Johnson College provides real-world, hands-on learning in a supportive environment and prepares graduates to enter into or advance their in-demand careers. Johnson College was founded in 1912 and is the region's only technical college, offering 18 associate degrees, four academic certificates, and over 30 continuing education programs. A low student-to-instructor ratio supports an emphasis on hands-on learning. Located in Scranton on a 44-acre campus with a satellite campus serving the greater Hazleton area, the College is an accredited, private, non-profit, co-educational institution with a strong tradition of working, with regional businesses and industries to ensure a skilled and qualified workforce.

Johnson College does not discriminate with regard to race, color, creed, age, national or ethnic origin, religion, disability, sex, sexual orientation, gender, gender identity, and expression, including a transgender identity, genetics, veteran status, or ancestry in the administration of its educational and admission policies, scholarship, loan, athletic and other school-administered programs, or employment practices in accordance with the Title VI of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act of 1990, or any other legally protected category.