Director – IT Service Delivery

Executive Opportunity At Johnson Brothers

Johnson Brothers is entering an exciting phase of growth and we're seeking an experienced executive to lead the way! As a leading family-owned distributor of wine, spirits, and beer since 1953, we pride ourselves on delivering world-class service and representing some of the most iconic brands in the industry. This is a unique opportunity to build a high-performing team, shape go-to-market strategy, and drive long-term growth in a key territory. Join us in shaping the future of the beverage industry.

We're looking for a seasoned IT executive with the ability to align strategy and execution, lead teams through complex priorities, and provide steady, decisive leadership in fast-paced settings. This is a unique opportunity to define and lead IT Service Delivery with the autonomy, authority, and support to deliver excellence from the ground up.

As the Director – IT Service Delivery, you'll combine deep ITIL/ITSM expertise (ideally with ServiceNow) with strong leadership and professional acumen. You'll oversee IT service operations, drive process improvements, and inspire a high-performing team to deliver world-class service.

What You'll Do

• Lead, mentor, and grow a talented IT team while fostering accountability and collaboration.
• Guide cross-functional teams through high-impact projects, balancing priorities and keeping teams focused under pressure.
• Oversee ITSM strategy and ServiceNow roadmap, ensuring scalability and alignment with business goals.
• Drive continuous improvement with measurable outcomes, using KPIs, benchmarking, and service reviews.
• Manage vendor partnerships, budgets, and resource planning to optimize service delivery.
• Act as a steady, strategic voice through change—maintaining operational excellence while advancing service maturity.
• Communicate with influence, presenting confidently to executive leadership and stakeholders.

What We're Looking For

• 10–15 years of progressive IT leadership, with a focus on Service Delivery and ITIL/ITSM frameworks.
• 5–10+ years leading complex, enterprise-level projects.
• Bachelor's degree in Computer Science, Business, or related field (required). MBA or Master's in IT (preferred).
• ITIL Foundation certification (required); advanced ITIL or PMP certifications (preferred).
• Strong leadership presence, professional acumen, and the ability to lead calmly and effectively under pressure.
• Excellent communication and influencing skills, with experience presenting to executives.

Why Join Us

At Johnson Brothers, you'll have the rare chance to build and shape IT Service Delivery at scale while making a lasting impact on the business. If you thrive in high-stakes environments, know how to balance competing priorities, and have the leadership presence to inspire teams and drive change, this role is for you.