Customer Service Representative

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
Assisting customers with questions regarding order status, pricing, and shipping issues.
Accurate data entry of customer orders.
Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
Answering telephone and utilizing the switchboard to transfer calls as needed.
Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements:

2 year Business related degree (preferred).
Excellent written and verbal communication skills with professional telephone etiquette
Resolution driven and customer service oriented
Ability to multi-task and meet deadlines in a fast paced, high volume environment.
Detail oriented with strong organization skills.
Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
Perform wide variety of administrative duties as assigned
Local candidates preferred (no relocation package available)