Route Planning Support Analyst

Route Planning Support Analyst

Are you a solutions-focused professional who thrives in a fast-paced environment? We're looking for a Route Planning Support Analyst to join our team at John Lewis & Partners. In this role, you will be a key part of the team responsible for the day-to-day operations of our route delivery scheduling system, helping to deliver a high-quality customer experience while balancing cost and service. This role presents a valuable opportunity to utilize your technical skills and critical thinking in enhancing our two-person delivery network. You will be a primary point of contact for route planning system issues, working alongside John Lewis IT support and third-party software suppliers to ensure our systems have the highest levels of availability.

At a Glance

Official Partnership Role Title: DBS Support Analyst, Customer Delivery Hub

Position: Permanent

Hours of Work: Full-time, 37.5 hours a week. Working 5 days a week with occasional evening and weekend work required.

Location: Origin Park CDH (London)

Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home-based, upon your personal needs, whilst balancing the needs of the business. Hybrid-working can be discussed further at the interview stage.

Salary: Up to £42,000 (Annual), depending on experience

Key Responsibilities:

- Manage the daily operational demands of the route scheduling function, ensuring all activities are completed on time and in full.

- Analyse issues to provide insight and suggest resolutions, helping to mitigate risk and improve efficiency.

- Adjust route planner parameters for maximum routing efficiency and resource utilisation.

- Work with IT, product, and development teams to continuously improve and simplify systems and processes.

- Create and maintain user guides and other necessary documentation for system enhancements.

- Update essential databases that the route planning system depends on, such as UK postcode locations.

Essential Skills/Experience You’ll Need:

- Effective interpersonal abilities.

- Comfortable working with uncertainty and versatile in applying your knowledge and experience to different situations.

- The ability to understand complex systems/technical processes and explain them clearly to a variety of audiences.

- Effective organisational skills and the ability to manage and prioritise multiple strands of work, for yourself and others, at the same time.

- The ability to apply problem-solving skills and professional judgment to identify opportunities, develop solutions and make connections between ideas.

- Experienced in building effective stakeholder relationships.

Desirable Skills/Experience You May Have:

- Experience in a first-line IT customer support role.

- Intermediate Excel skills.

- Experience with Google Workspace (Gmail, Sheets, Docs, etc.).

- Experience with technical development.

- Route Planning or Logistics/Supply Chain experience using Ortec, Paragon or Descartes.

Important Points to Note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.