The Senior Customer Service Specialist will be responsible for managing the needs of their customer portfolio from order to cash. They will continuously strive to improve processes to ensure maximum customer satisfaction and maintain strong relationships with retail clients. The role will be reporting to the Customer Service Manager.
Responsibilities:
Order Management
Inventory Management:
After-Sales Support:
Customer Database Management:
Customer Relationship Management:
Process Improvement:
Qualifications and Education:
Experience and Technical Skills:
Soft skills:
Languages: