Customer Service & Social Media Support Specialist - Remote Eligible

Customer Service & Social Media Support Specialist

This role provides multi-channel customer support through email, chat, phone, and social media. The Customer Service & Social Media Support Specialist resolves customer questions and complaints, documents cases, and helps maintain a positive brand image online. The position is ideal for someone detail-oriented, skilled in conflict resolution, and comfortable managing a high volume of inquiries in a fast-paced environment.

Job Responsibilities

• Respond to customer communications promptly via phone, email, chat, letters, and social media.
• Resolve sensitive issues using negotiation and problem-solving skills, escalating when necessary.
• Document and update cases in the customer tracking system until resolution.
• Collaborate with District Managers, Store Managers, and internal teams to resolve customer concerns.
• Moderate and respond to social media comments in line with brand and escalation policies.

Job Skills/Requirements

• Proven conflict management, analytical, and problem-solving skills.
• Excellent verbal and written communication with active listening abilities.
• Ability to multitask, prioritize, and manage time effectively in a high-volume environment.
• Proficiency with PC systems, email platforms, and Microsoft Word/Excel; accurate typing skills.
• Quiet, professional workspace with high-speed internet for video meetings and chat support.

Preferred Skills

• Social media moderation experience.
• Ability to separate emotion and respond objectively when handling customer concerns.
• Strong teamwork and flexibility to take on special projects or additional duties.

Additional Information

• Role supports customer satisfaction across multiple communication channels.
• Opportunity to strengthen brand image through professional, timely resolution of issues.
• Requires ability to multitask and handle high-volume inbound/outbound interactions.

YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.