Professional Services Consultant

Job Title

The Professional Services Consultant empowers contractors to become heroes in their business by designing and implementing tailored JobNimbus solutions that fit their workflows, accelerate adoption, and drive measurable results. As part of the JobNimbus Professional Services team, you'll blend consultative expertise, industry knowledge, and creative problem-solving to help our customers reach operational excellence. You'll guide new implementations, deliver hands-on training, and act as a trusted advisor - ensuring every customer not only learns JobNimbus but thrives because of it. You'll collaborate closely across teams - Sales, Customer Success, Product, and Partners - to ensure every stage of the customer journey drives value and retention, following the Bowtie Model of customer experience.

What You'll Be Doing:

• Lead customized onboarding, workflow design, and data configuration for new and existing customers through remote and onsite engagements.
• Translate customer business processes into scalable JobNimbus workflows, automations, and best practices that improve operational efficiency.
• Listen deeply, diagnose challenges, and guide customers towards practical solutions that improve operational efficiency.
• Facilitate engaging workshops, both virtual and in-person, to empower customer teams to adopt and master JobNimbus.
• Partner with Sales, Customer Success, and Product Teams to ensure seamless customer handoffs, product feedback loops, and continuous improvement.
• Track deliverables, maintain billable utilization, and ensure all implementations meet quality and timeline standards.
• Conduct onsite sessions and training as required - up to 50% travel during peak sessions.
• More than setting up a JobNimbus Account. you would also be applying industry best practices, and unleashing the power of the platform through advanced setup and automation.
• It can be hard to lead a workshop. As a Professional Services Consultant, you will help guide our logos help show them how to grow in the best possible ways.

What Makes You the Hero for This Job:

• 3+ years in customer-facing roles such as implementation, consulting, customer success, or account management
• Strong written and verbal communication skills, including workshop facilitation and storytelling
• Ability to manage multiple projects, deadlines, and customer personalities
• Experience configuring SaaS systems; CRM experience preferred.
• Working knowledge of automation, reporting, and integrations (QuickBooks, HOVER, Zapier, etc)
• Proficiency in Google Workspace or Microsoft Office Suite
• Construction or roofing industry experience preferred
• Willingness to travel up to 50%

Superpowers:

• Team Commitment.
• Extreme Ownership.

Mentor (Hit us up to get more information)

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.