Product Support Specialist

Product Support Specialist

Does your definition of success mean empowering others? Then you should consider joining Jobber! We're looking for a Product Support Specialist to be part of our Customer Success department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

The Product Support Specialist will:

• Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
• Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
• Maintain high channel productivity across our different mediums.
• Be a liaison for customer feedback to product and technical teams.
• Build a knowledge base of FAQ's and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.

To be successful, you should:

• Have 1 year of contact centre experience, preferred.
• Be agile and adaptable to solve problems quickly.
• Be empathetic to our customers' journeys.
• Be clear and effective in interactions with our customers over the phone.
• Be able to craft professional and empathetic responses to customer inquiries via email and chat.
• Be curious.
• Be incredibly reliable for our customers and the rest of the success team.
• Be resilient in the face of adversity.
• Be confident with technology.

The shift for this position is Monday - Friday, 11am - 8 pm MT.

Compensation: At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role comes with a fixed compensation structure, starting at $50,000. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You'll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

The Interview Process: Step 1: We'll review your application! Step 2: Initial convo with TA! Step 3: Team Interviews! Step 4: Senior leadership interview! Step 5: Offer!

What you can expect from Jobber: A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us: Job by job, we're transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We're bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they're successful we all win!