Service Desk/cmms Administrator

Service Desk/CMMS Administrator

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A Service Desk/CMMS Administrator is responsible for managing tenant relations and ensuring efficient day-to-day operations within the client Portfolio. This role encompasses a range of duties, including processing tenant inquiries, overseeing service requests, maintaining comprehensive documentation, and fostering positive relationships between tenants and the client.

Work Control Clerk (NCMMS user):

• Proactively manage asset inventory data.
• Proactively manage preventive maintenance plan/schedule.
• Process all demand, proactive, and planned work orders providing minimally required data/information.
• Process above standard work.
• Process additional services work.
• Process miscellaneous work.

Customer Service:

• Perform all work with a strong customer service focus and presence.
• Greet/host/provide support for guests, visitors, and employees.
• Answer telephones and direct the caller to the appropriate manager. Will transfer a caller to a manager's voice mailbox when they are unavailable.
• Point of contact for all packages/deliveries.
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
• Identify and escalate priority issues.
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
• Complete all assigned callbacks.
• Provide accurate, timely client work orders to staff.
• Adhere to business unit specified client driven standards.
• Perform classroom utilization oversight.

Requirements:

• Minimum of a High School diploma
• Proficient in MS Office
• Strong communication skills
• Pass a government background check

Location: On-site – Philadelphia, PA

Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays