Guest Services Representative

JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What You'll Be Doing

Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
• Interact with shoppers and retailers in a courteous and efficient manner;
• Sell shopping centre gift cards and balance sales to transactions;
• Project a positive attitude over the telephone and in person;
• Develop and maintain strong relationships with retailers and educate them about the centre's services;
• Assist guests by providing directions/information, answering questions, and performing other centre specific services;
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
• Conduct all service functions of the Guest Services kiosk;
• Assist the Marketing Manager with promotional events;
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
• Participates in special projects and assumes other duties and responsibilities as assigned.

Qualifications

• High school education;
• Previous customer service experience preferred;
• Positive attitude and a strong desire to provide excellent customer service;
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all shopping centre personnel;
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Strong written and oral communication skills, multilingual skills a plus;
• Conflict resolution/management skills;
• Must be friendly, approachable, proactive and solution focused;
• Computer skills;
• Flexible schedule is a must - able to work nights, weekends, and extended holiday hours.

If you are interested in this challenge, please submit your resume.

Location: On-site –Burlington, ON

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!