Guest Service Agent

Guest Service Agent: The Architect Of Exceptional Workplace Experiences

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL, we believe real estate shapes a better world. As a Guest Service Agent, you'll be the heart of our innovative approach to workspace hospitality.

Your Impact

You'll be the welcoming face of our forward-thinking client, crafting personalized experiences that leave lasting impressions. Beyond a traditional receptionist, you're a curator of workplace culture, anticipating needs, personalizing interactions, and creating a genuine sense of belonging for everyone who walks through the door.

What You'll Do:

• Design memorable workplace moments that elevate our client's brand and culture
• Deliver concierge-level support: recommendations, wayfinding, event assistance, mail services, and visitor management
• Build meaningful relationships with clients, colleagues, and partners
• Solve problems proactively with meticulous attention to detail

Why This Role Stands Out

• Career Pathway: This is a springboard into experience management, client relations, and workplace innovation
• Supportive Community: Join a team that celebrates authentic human connection and professional growth
• Innovation Epicenter: Help shape the future of workplace experience with a cutting-edge client

Who Thrives Here

• Hospitality enthusiasts are passionate about creating meaningful human connections
• Naturally warm professionals who maintain poise under pressure
• Detail-oriented multitaskers who are comfortable with workplace technology
• 2+ years of hospitality or commercial real estate experience
• High school diploma or equivalent

Join us in creating workplaces where people don't just work, they belong, connect, and thrive.

Estimated total compensation for this position: 21.00 – 21.50 USD per year. The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location: On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays