Group Operations Lead – Financial Management

Group Operations Lead – Financial Management

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Group Operations Lead – Financial Management for our Lease Administration Department.

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

For more than two decades, Jones Lang LaSalle's Lease Administration group has been setting the standard in quality real estate management by delivering flexible portfolio solutions through its comprehensive Lease Administration programs. Lease Administration has dedicated resources that make this business unit one of the most sought after and successful services offered by the firm. In Poland JLL Lease Administration was established in 2006 and since then has grown to over 190 employees in 2018.

What we do? We centrally manage clients' leases to help them make more strategic portfolio decisions, reduce costs and identify opportunities to renegotiate lease terms and rates.

We can take responsibility for 20 leases or 20,000, gathering, monitoring and managing accurate data so clients' resources aren't drained. Using JLL's strict SOC1 certified processes, we manage lease data and help clients make sound decisions quickly. As the only global SOC1-certified lease administration service provider, we make sure clients don't miss critical planning deadlines or expirations. We identify opportunities to consolidate or dispose of underused assets. Clients are well-positioned to take advantage of every opportunity to maximize the efficiency and productivity of their portfolio.

The main objectives of the role are:

• To define, update and implement the Vision and the Strategy for the supervised Department in line with the JLL Corporate Values, JBS Strategy and JLL Beyond Strategy
• To motivate, develop and inspire supervised Team Leaders and Teams
• To establish partner relationships with JBS Clients
• To drive process efficiency through continuous improvement, standardization and relevant control

What this job involves:

Strategic Management

• Define, cascade and promote departments Vision and Values in cooperation with the Team Leaders
• Prioritize strategic projects improvement initiatives and projects to achieve the Vision
• Define main Guiding Policies and make sure that the general corporate policies are applied (i.e. Ethics Everywhere, Diversity, etc.)
• Define, maintain and prioritize Key Performance Indicators to quantify and qualify service delivery and team achievements
• Define and maintain efficient organizational structure within the Department
• Ensure the relevance of the JBS Governance model within the Department

People Management

• Team Leader development, training and coaching to drive engagement, responsibility and accountability
• Coordinate main Recognition, Annual Incentive, Promotion and Salary Review processes in a fair and impartial way
• Make sure that the relevant events from the JBS Governance Model are useful and motivating to the overall team and each team member (daily meetings, regular team/ managerial and departmental meetings, Quality Conversations)
• Act upon the Employee Satisfaction Survey results and inspire Team Leaders to implement adequate improvement plans
• Ensure proper work time management of the Team Leaders accordingly to defined policies and local regulations

Service Delivery Management

• Regular analysis of the KPI trends, forecasting and creating proper action plans to reach target levels
• Oversee agreed KPI's for the operational teams
• Ensure provision of daily operations in timely and quality manner in line with KPI's
• Oversee compliance – make sure that the SOC1 requirements for LA processes are met
• Managing the relationships with internal and external stakeholders
• Oversee the execution of the necessary action plans created by TL basing on ongoing client's feedback
• Represent EMEA JBS LA within the JLL organization

Improvements and Projects

• Manage Strategic projects and drive Continuous Improvement culture impacting the overall architecture of the Lease Administration processes to generate tangible cost efficiencies and/or time & quality enhancements
• Drive standardization of the processes by ensuring completeness and regular maintenance of the Standard Process Documentation
• Oversee new projects onboarding
• Define proper change and risk management strategy to drive continuous improvements and deliver assigned projects within defined project schedule & framework

To apply you need to be / have:

Skills:

• Advanced Leadership skills
• People Management Skills
• Strong communication and negotiation skills
• Presentation skills
• Advanced Problem-Solving skills
• Strong planning and organizational skills
• Strong analytical skills

Experience:

• Minimum 6 years of experience with real estate, database or finance
• Minimum 4 years of experience in managerial position

Qualifications:

• Master's degree or other diploma proving skills in people management/real estate management
• Additional certifications/ courses in Process/ Quality/ Project Management as an asset
• Fluent English (C1/C2)

What you can expect from us:

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Location: On-site – Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!