Data Center IT Proximity Services Support Technician

Data Center It Proximity Services - Support Technician

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview & Objectives:

• Ability to follow Standard Operating Procedures and execute accordingly.
• Collect customer requests and data.
• Attend to customer phone calls.
• Respond to user emails and support tickets.
• Conduct basic troubleshooting.
• Create tickets for Level 2 support.
• Provide product information.
• Solve common problems such as verification of hardware and software, installation issues, and setup.

Qualifications:

• Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
• Perform hardware decommission and cable removal.
• Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
• Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted.
• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Center facilities.
• Support Power Maintenance Events (PME) – play an active role in managing the execution of the PME.
• Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels.
• Perform physical audits and ensure the Service Management database is updated and accurate.
• Handle tape backup media and prepare for offsite storage if applicable.
• Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.
• Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs.
• Perform additional job duties as required.

Knowledge and Experience:

• Entry-level IT service delivery experience.
• Experience with Microsoft server products.
• Basic knowledge of PC and Server Hardware as well as networking.
• Basic understanding of Data Center Power schemes.
• Strong verbal and written communication skills.

Location: On-site – Singapore

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!