Business Support, Business Operations

Business Support Analyst

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Provides comprehensive administrative and operational support to business teams. Handles a variety of tasks including travel coordination, expense management, data administration, and presentation preparation to ensure smooth business operations and excellent service delivery. Reporting to Business Support Team Lead, key responsibilities include:

• Coordinate and book business travel using corporate travel systems
• Process and reconcile expense reports in accordance with company policies
• Manage executive calendars and meeting schedules
• Prepare and standardize professional presentations and documents
• Create and maintain company and contact records in CRM systems
• Develop and update marketing lists with accurate contact information
• Ensure data integrity across all business platforms
• Generate compiled reports and analytical spreadsheets
• Pipeline support (i.e. uploading/management of opportunity records) from the CRM
• Respond to inbound inquiries with professionalism and efficiency
• Monitor service levels to meet established response times
• Maintain high standards of client communication, both internal and external
• Implement workflow processes that enhance client experience
• Process accounts payable vouchers according to financial protocols
• Create visual aids including maps and geographical representations
• Support project documentation and file management
• Monitor workflow systems throughout entire service lifecycle
• Track performance against established KPIs
• Identify and recommend process improvements
• Participate in team initiatives to enhance service quality
• Adapt to changing business requirements and priorities

Qualifications & Requirements:

• Tertiary qualification in business, administration, or related field preferred
• Minimum 3 years in an administrative or support role
• Experience in professional services environment preferred
• Intermediate skills in using MS Office, MS Windows, and Internet
• Accounts Payable / Receivable Background an advantage
• Minimum intermediate level in using CRM

Core competencies:

• Exceptional attention to detail and accuracy
• Strong organizational and time management abilities
• Excellent written and verbal communication skills
• Problem-solving orientation with ability to work independently
• Professional demeanor and customer service mindset
• Ability to maintain confidentiality and handle sensitive information
• Adaptability in a fast-paced environment

Key performance indicators:

• Request response and processing times within service level agreements
• Accuracy and completeness of data entry and documentation
• Quality of prepared materials and presentations
• Stakeholder and client satisfaction ratings
• Team collaboration and support effectiveness
• Initiative in process improvement identification

Success profile:

The successful candidate will demonstrate reliability, resourcefulness, and a proactive approach to supporting business operations. They will thrive in a collaborative environment while maintaining independent responsibility for their workstreams, consistently delivering high-quality support that enables business growth and excellence.

Location: On-site – Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!