Technical Product Owner, Release Management And Support Lead

Technical Product Owner, Regulatory Excellence Release Management And Support Lead

Johnson & Johnson Innovative Medicine R&D IT is seeking a Technical Product Owner, Regulatory Excellence Release Management and Support Lead, located in Raritan, NJ (preferred) or Titusville, NJ. At Johnson & Johnson Innovative Medicine, we take patient safety and well-being into our core values. Redefining patient safety by finding new and better ways to collect, detect, assess, monitor, and prevent adverse events inspires us. We bring together the best minds and pursue the most promising science.

The Technical Product Owner plays a critical role in orchestrating the end-to-end release process, from planning and testing to deployment and post-release support, with a primary focus on minimizing disruptions and maintaining compliance in a regulated environment. This role requires a proactive approach to change management, risk mitigation, and continuous improvement, ensuring that all releases are delivered on time, within scope, and in accordance with regulatory and quality standards. The candidate will also facilitate effective communication between technical teams, QA, business stakeholders, and external vendors, providing transparency and clarity throughout the release process.

The ideal candidate should possess deep expertise in Veeva Vault modules, configurations, and integrations, along with strong project management capabilities. Primary focus for this role will be to manage release lifecycles, coordinate cross-functional teams, and serve as the main point of contact for all release-related activities. Technical Product Owner is also responsible for managing the support team to swiftly address and resolve issues arising from releases or day-to-day operations, ensuring high system availability and user satisfaction.

Key Responsibilities:

• Develop and manage detailed release schedules, ensuring timely delivery of Veeva Vault updates and enhancements. Coordinate with cross-functional teams.
• Oversee the end-to-end deployment process of Veeva releases, including pre-release testing, validation, and post-deployment support to minimize downtime and disruptions.
• Lead the support team in troubleshooting, resolving, and documenting issues related to Veeva Vault. Act as the escalation point for support issues.
• Coordinate change requests, assess impacts, and ensure proper documentation and approval processes are followed.
• Act as a liaison between technical teams and business users, providing regular updates on release status, issues, and upcoming changes.
• Manage Veeva release dependencies across teams and collaborate closely with squad Product Owners, Product Managers, and business leaders to identify opportunities for operational efficiencies and compliance.
• Identify opportunities for process improvements, automation, and best practices in release management and support activities.

Qualifications

Education:

Bachelor's or higher in Computer Science or similar (Engineering, Math, Physics, IT)

Experience and Skills:

Required:

• A minimum of ten (10) years of relevant IT and business experience in required
• Experience with Veeva RIM product suite and other R&D Veeva modules
• Proven experience in Veeva Vault release management, support, or administration.
• Strong understanding of Veeva Vault modules, configurations, and integrations.
• Knowledge of global regulatory affairs, regulations, computer systems validation requirements, current industry regulatory technology landscape, including knowledge of vendors, systems and what is new & upcoming in this space and all vital compliance requirements for workflow, reporting, and information custody for medicinal products companies
• Experience in Testing, IT Project Management, Systems Support, IT Compliance, or associated track is required
• Strong verbal and written communication skills with ability to confidently present complex information to all levels of the organization is required
• Maintain and advance a positive team culture and support an authentic, open, and broad environment that enhances diverse experiences and perspectives
• Understanding of customer journeys and customer experience
• Prior experience with pharmaceutical regulatory technologies like Documentum, Calyx/Ennov RIM, Lorenz

Preferred:

• Experience in the use of Agile methodology, process engineering and prototyping tools
• Experience in use of automation to support SDLC

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us at https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $100,000 to $172,500. Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.