Team Lead, Service & Repair Planning

Service & Repair Planning Team Lead

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness.

We are currently recruiting for a Service & Repair Planning Team Lead to be located in Palm Beach Gardens, FL or Remote.

Overview

We're looking for a Team Lead to build and manage the planning process for our global Service & Repair (S&R) business. This role is responsible for shaping inventory policies, replenishment strategies, and allocation rules that ensure service parts are available across our global depot network.

This role is based in Palm Beach Gardens and will serve as the day-to-day leader for S&R planning, bringing structure, cadence, and analytics to a growing function. By embedding S&R into core planning routines, you will help balance inventory investment with service performance and ensure the continuity of care supported by the VELYS Enabling Tech portfolio.

Key Responsibilities

• Lead daily planning execution across global depots, managing inventory levels, replenishment, and allocation.
• Develop and maintain inventory policies that balance cost, risk, and service requirements.
• Build and refine allocation strategies to prioritize constrained parts across depots and regions.
• Monitor inventory health and open orders through reports and dashboards that highlight coverage and risk.
• Translate service demand patterns into forecasting inputs and planning assumptions for supply chain partners.
• Establish reporting and processes that integrate S&R into standard end-to-end planning cycles.
• Drive a consistent planning cadence and escalation process to resolve supply or allocation issues quickly.
• Identify and implement improvements in planning efficiency, visibility, and inventory utilization.
• Partner with supply, production, quality, and customer service teams to align on assumptions and priorities.
• Serve as the primary planning point of contact for S&R inventory strategy, allocation, and replenishment.

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Operations, or related field.
• 5+ years of experience in supply, production, or inventory planning; exposure to service or aftermarket environments a plus.
• Strong understanding of core planning processes: inventory policy, replenishment logic, allocation strategy, and execution tracking.
• Experience building or improving planning processes in multi-site or global environments.
• ERP experience required; SAP strongly preferred.
• Advanced Excel skills; experience with Alteryx and/or Python preferred.
• Strong communicator with the ability to influence cross-functional teams.
• Self-starter who can operate independently and drive results in evolving environments.
• Experience with service and repair in medical device setting preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $91,000 - $147,200