Service Engineer II

Service Engineer II

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Johnson & Johnson is currently recruiting for a Service Engineer II to be based at Palm Beach Gardens, FL. Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopedics? Ready to join a team that's reimagining how we heal? Our Orthopedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness.

Responsibilities:

• Participates in Service engineering projects, including planning and completing assigned tasks on time and with high quality.
• Participates in Service investigations, develops plans, and executes tasks to resolve process issues, including Nonconformances (NC), complaint investigations, audit observations, and Corrective and Preventive Actions (CAPA).
• Provides daily support and guidance to production and Service.
• Understands existing processes, tooling setup, and machine programs to perform tasks related to process validation (Installation Qualification, Operation Qualification, Performance Qualification, Computer Software Validation, and Test Method Validation) and engineering studies.
• Supports process improvements in Service systems by applying appropriate engineering principles and standard strategies such as Lean and Six Sigma.
• Assists with gage design, measurement system analysis, and gage implementation as needed.
• Operates various measuring tools including micrometers, calipers, comparators, tensile testers, and coordinate measurement systems to support engineering testing.
• Develops fixtures and designs tools, and can effectively communicate and work with tool designers.
• Supports tasks related to the acquisition of new equipment, including user requirements specifications, machine selection, installation, validation, employee training, and other related equipment responsibilities as needed.
• Reviews complex layouts and drawings for clarity, completeness, conformity to standards, procedures, specifications, and accuracy of calculations and dimensions.
• Writes protocols and reports.
• Participates in designed experiments and capability studies as support staff, collects and maintains documents, and records process specifications.
• Performs programming, setup, and troubleshooting of complex equipment or measuring instruments.
• Gathers process documentation, and conducts training on processes, materials, and equipment.
• Contributes to the creation of Service and inspection procedures.
• Participates in cross-functional teams, which may include but are not limited to Manufacturing Engineering, Production, Quality Assurance, Finance, Product Development, and personnel from other sites.
• Ensures compliance with all company safety policies, procedures, and other safety precautions in the work area.
• Train lower-level Service personnel
• Assist lower-level Service personnel in diagnosing and resolving technical problems
• Serves as a model for operators in attitude, machine operation, process adherence, and decision-making
• Performs other related duties as required
• Responsible for communicating business-related issues or opportunities to the next management level
• Responsible for adhering to all Company guidelines related to health, safety, and environmental practices as applicable
• Responsible for ensuring personal and company compliance with all federal, state, local, and company regulations, policies, and procedures

Education:

Bachelor of Science degree from an accredited institution in Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, or a related field.

Experience:

Min. 2 years of experience in Service and/or manufacturing is required. Demonstrates troubleshooting skills. Demonstrates leadership qualities including confidence, transparency, integrity, innovation, passion, patience, and tenacity. Demonstrates strong written, verbal, and presentation skills. Demonstrates strong organizational skills and is results-oriented. Demonstrates positive interpersonal skills and professional interactions with coworkers. Excellent communication and interaction skills, especially when describing technical concepts to Engineering, Quality, and senior management. Maintains a high level of professionalism in communication, both with local and international peers. Highly recognized by peers as an experienced and professional engineer. Must be able to work independently, provide multiple solutions to problems, and make systems work together. Well organized, self-motivated, energetic, creative, resourceful, insightful, personable, and articulate. Must possess strong teamwork qualities. Proven change management skills (Change Integration Process) are required. Preferred: Previous experience working in a regulated industry, such as Medical Devices, is preferred. Lean Sigma experience preferred. Demonstrates working knowledge of machine and electrical safety standards, preferred. Demonstrates strong computer skills, including proficiency with Microsoft Office, CREO, Minitab, and databases; preferred. Six-Sigma Black Belt and Lean certifications preferred. FPx and/or Project Management certifications preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.