Product Manager - Patient Experience Marketing, Immunology (pecs)

Product Manager, Immunology Patient Experience Marketing, Patient Engagement and Customer Solutions

Johnson & Johnson Innovative Medicine is recruiting for a Product Manager, Immunology Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS), located in Horsham, PA. At Johnson & Johnson, we are transforming lives by finding new and better ways to prevent, intercept, treat, and cure disease. We bring together the best minds and pursue the most promising science. We are Johnson & Johnson. We collaborate with the world for the health of everyone in it.

The Patient Engagement and Customer Solutions team at J&J Innovative Medicine is charged with implementing disruptive customer experience solutions that support patients and providers in starting and staying on their prescribed Johnson & Johnson therapies. As a member of this team, the Product Manager, Patient Experience will co-lead insight development, idea generation, execution, measurement, and optimization of solutions that improve the experience for patients starting Johnon & Johnson Immunology Pipeline therapies, including Icotrokinra.

The individual must be customer-obsessed, championing the needs of patients as they prepare to start Johnson & Johnson Immunology therapies. The individual must also have demonstrated the ability to build fact-based stories to gain consensus up, down and across the organization to approaches to optimize and evolve our existing patient support solutions.

Strengths you'll need include the following:

• Analysis & Insights: Mine existing data and develop learning plans to inform the operations and communication approaches for our programs. Develop compliant metrics to measure program impact and inform optimization.
• Customer Market Knowledge: Demonstrate a deep understanding of customer needs and competitive dynamics.
• Brand Strategy: Partner across the immunology portfolio, specifically with the psoriatic franchise, to ensure pull-through of customer experience strategies and identify opportunities to support brand strategies.
• Marketing Execution: Enhance messaging and build an omnichannel communications plan to drive awareness and engagement with Johnson & Johnson Immunology patient support programs.
• Financial Acumen: Develop and socialize business cases to assess the viability of programs.
• People Development: Encourage and develop a direct report accountable for managing the compliant and efficient operations of our programs and support vendors.
• Pharmaceutical Environment: Understand the evolving regulatory compliance and legal environment with respect to patient support programs.
• Vendor Management: Partner with vendors and internal stakeholders to ensure smooth and compliant program operations.

Qualifications:

• A minimum of a B.A./B.S. is required.
• MBA is preferred.
• A minimum of 5 years total healthcare business experience (e.g. pharmaceuticals, medical devices, payer) is required.
• A minimum of 2 years of marketing or similar experience is preferred.
• Healthcare experience is preferred.
• Excellent communication skills (written and oral) and experience presenting to senior management is required.
• Strong cross-functional leadership, collaboration and negotiation skills is required.
• High level planning or business planning experience is preferred.
• Experience with product launch and/or in line marketing experience is preferred.
• Must be able to work in a team environment and be customer/market oriented.

This role is located in Horsham, PA and may require up to 20% domestic travel.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.