Process Engineer – Service (depuy Synthes) | Palm Beach Gardens, FL

Process Engineer – Service

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Your unique talents will help patients on their journey to wellness.

We are searching for the best talent for a Process Engineer – Service to join our J&J Orthopaedics team (DePuy Synthes). This position is hybrid based out of our Palm Beach Gardens, FL office location.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Purpose:

The Process Engineer – Service is pivotal in ensuring the successful launch and ongoing support of innovative capital equipment products within the Process Engineering Service department. This role is responsible for understanding and translating product servicing needs into effective processes, procedures, and design requirements. The individual will work closely with various stakeholders, including R&D, Manufacturing, and Suppliers, to deliver serviceable and cost-efficient products. Additionally, the role involves guiding product expansions internationally.

You Will Be Responsible For:

• Collaborates with R&D, Manufacturing, Quality, and Suppliers during product development to facilitate the delivery of serviceable products and efficient service operations.
• Assist in creating essential documentation, including servicing instructions, troubleshooting guides, training materials, and process validation protocols/reports.
• Support the coordination of service operations transfer to field service organizations by contributing to documentation and training materials.
• Engage in driving quality and serviceability enhancements using Process Excellence tools to address operational issues and improve service offerings.
• Monitors post-launch service performance, analyzing results to identify root causes of issues and implementing necessary product or service improvements.
• Assist in supporting hardware and software design changes throughout the product lifecycle to ensure continued serviceability.
• Communicates relevant business-related issues and opportunities to the next management level to facilitate informed decision-making.
• Supporting installation, corrective and preventative maintenance in the field including healthcare facility visits and staying up to date with the required credentialing requirements
• Ensures compliance with all Company guidelines related to Health, Safety, and Environmental practices, promoting a safe working environment for all employees.
• Responsible for adhering to all Federal, State, local, and Company regulations, policies, and procedures.
• Performs other duties as assigned, contributing to the overall success of the department and organization.

Qualifications:

Required Experience & Skills:

• Bachelor's degree in Engineering or a related technical field is required, with a preference for degrees in mechanical, electrical, or biomedical engineering.
• Relevant experience in manufacturing, mechanical or service engineering is required, medical device industry preferred.
• Verbal and Written Communication Skills: Strong ability to communicate technical information clearly to diverse stakeholders.
• Problem Solving: Basic analytical skills to identify issues and implement solutions that enhance quality and service operations.
• This position is based in Palm Beach Gardens, FL
• This position follows the J&J Flex policy which requires at least 3 days on-site with the option to work up to 2 days remote per week.
• This position may travel up to 10% travel domestically and internationally.

Preferred Experience & Skills:

• Basic understanding of Design for Serviceability principles.
• Experience in developing and writing clear technical documentation, including formal procedures and engineering reports.
• Service Engineering Principles: Understanding of service engineering principles to support efforts in improving product serviceability.
• Tooling and fixturing design, including 3D printing.
• Solidworks or related CAD experience.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.