Field Service Engineer - Johnson & Johnson Medtech | Orthopaedics

Field Service Engineer

Johnson & Johnson MedTech is currently seeking a Field Service Engineer to join our national team supporting VRAS (VELYS Robotic-Assisted Solution). Region: Hampshire, Berkshire areas. Between M4 and M3 motorways.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Role Purpose: As a Field Service Engineer at Johnson & Johnson MedTech, you will join a new team focused on supporting Orthopaedic robotic and endoscopic equipment. After completing your training, your responsibilities will include commissioning, performing planned and corrective maintenance, and participating in projects for integrating new robotic equipment. You will leverage your expertise to foster long-term customer relationships and promptly address customer needs and concerns. Joining us means being at the forefront of the evolving healthcare landscape.

What you will be doing:

• Commission new robotic equipment at hospitals.
• Perform corrective maintenance, address breakdowns, and identify root causes to maximize equipment uptime.
• Service robotic and arthroscopic equipment in the field.
• Conduct preventative maintenance on fluid management systems and ablation tools at the Leeds service center as needed.
• Communicate with customers and service coordinators to schedule and execute preventive and corrective maintenance and service bulletins.
• Act as the liaison between the company and customers on administrative and technical matters, fostering trust and relationships.
• Enhance troubleshooting skills and utilize diagnostic software to minimize breakdowns and provide customer feedback.
• Participate in regional and international forums to discuss issues related to J&J Medtech equipment and contribute as necessary.
• Manage work calendar and travel schedule to ensure customer satisfaction and fulfill business commitments.
• Ensure customer satisfaction to facilitate the renewal of service agreements, collaborating with sales representatives when needed.
• Support the growth of J&J Medtech by partnering with sales consultants to identify potential leads and communicate any customer satisfaction issues.
• Manage and control field inventory, tools, test equipment, technical documentation, and assigned equipment.
• Complete assigned work orders and maintain up-to-date records of customer accounts and key contacts.

Qualifications - External

What you will bring:

• Strong experience as a technical field service in life services/medical technologies or EBME within hospitals.
• Excellent communication skills and a positive and engaging demeanor with ability to build rapport with clients.
• Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instruments
• Proficient in IEC electrical testing regulations (IEC60601-1 & IEC62353)
• Good understanding of hospital access, organizational structure and key players. Good networking skills.

Core competencies required for this role:

• Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.
• Interpersonal and communication skills; ability to interact effectively with customers regardless of seniority is necessary.
• Ability to follow instruction in the form of SOP's
• Experience with medical robots and arthroscopic stacks desired but not essential.
• Proven track record of working independently, making critical decisions with very limited direction.
• Multiple project and time management skills.