Deliver Operations Associate Manager (malaysia & Philippines)
J&J Family of Companies
Supply Chain Deliver
Job Title: Supply Chain Deliver
Location: Petaling Jaya, Selangor, Malaysia
Job Function: Warehouse & Distribution
Job Category: Professional
Job Description:
Lead all aspects of logistics, warehouse, and distribution activities, ensuring compliance with EH&S, Quality, Regulatory, SOX, and HCBI standards.
Lead customer order processing, resolve OTC issues, and ensure high customer happiness.
Supervise and lead 4PL performance, ensuring adherence to service level agreements.
Lead and support tendering activities, ensuring alignment with public procurement standards and project timelines.
Act as liaison between internal teams and external partners to resolve queries and improve service delivery.
Lead audit preparations and post-audit actions for Malaysia and Philippines markets.
Drive continuous improvement initiatives to optimize cost, efficiency, and service levels.
Lead a small team, mentor staff, and develop a culture aligned with J&J's Credo and QMS standards.
Job Requirements:
Degree/Master's in Business, Economics, International Studies, Logistics, or Operational Management.
5–8 years in OTC processes with hands-on experience in warehouse and distribution operations.
Strong knowledge of SAP (especially OTC and WMS), EDI/VMR, and MS Office tools.
Ability to evaluate issues, make timely decisions, and drive resolutions.
Strong partners engagement and people management capabilities.
Familiarity with RFx or equivalent experience processes and public procurement principles.
Ability to work in a dynamic, multicultural, and cross-functional environment, including public holidays and extra hours.