Customer Service Representative

Customer Service Representative

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

The Opportunity

Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customer's experience is of the highest standard possible, while contributing as part of a productive and successful team. Everything we do must be of the highest quality.

Responsibilities

• Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
• Managing customer and commercial team interactions through telephony services.
• Contribute to achieving the team's set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP's.
• Contribute to the National Customer Service Network providing support when needed.
• Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
• Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

About You

• Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
• Office skills: Standard office telephone, Email, Outlook
• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications
• Experience in commercial relationship and negotiation, able to handle Customer interaction.
• Demonstrated ability to translate Customer needs into business requirements.
• Proven ability to handle multiple competing priorities

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

Great Place to Work® Certified – 2024

Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.

Johnson & Johnson – Australia and New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.

All applicants must have rights to work in Australia.