Customer Service Representative

Customer Service Representative (M/W/D)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in innovative medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Job Function: Customer Management

Job Sub Function: Non-Technical Customer Service

Job Category: Business Enablement/Support

Job Posting Locations: Zuchwil, Switzerland

Job Description: Bei Johnson & Johnson glauben wir, dass Gesundheit alles ist. Unsere Stärke im Bereich der Gesundheitsinnovation befähigt uns, eine Welt zu schaffen, in der komplexe Krankheiten verhindert, behandelt und geheilt werden und Behandlungen intelligenter, weniger invasiv und Lösungen persönlicher sind. Durch unsere Expertise in innovativer Medizin und MedTech sind wir in der einzigartigen Position, innovative Lösungen in das gesamte Spektrum der Gesundheit zu injizieren, um die Durchbrüche von morgen zu erzielen.

DePuy Synthes, Teil der Johnson & Johnson MedTech Companies, bietet eines der umfassendsten orthopädischen Portfolios weltweit. Die Lösungen von DePuy Synthes in Fachgebieten wie Gelenkrekonstruktion, Trauma, Craniomaxillofazialchirurgie, Wirbelsäulenchirurgie und Sportmedizin sind darauf ausgelegt, die Patientenversorgung zu verbessern und gleichzeitig klinischen sowie wirtschaftlichen Mehrwert für Gesundheitssysteme weltweit zu schaffen.

We are looking for the best talent for the position of Customer Service Representative (M/W/D) at the location Zuchwil, Switzerland.

Purpose: As part of our team, you play a decisive role in providing exceptional service to our customers. You are the first point of contact and ensure that they receive the best possible support.

Your tasks and responsibilities:

• Acceptance of orders from hospitals, doctors, and our field service team
• Recording of orders, booking of consumption reports, and invoicing
• Quick processing of written and telephone customer inquiries in the highest quality
• Processing of various customer issues such as delivery inquiries, communication of delays, complaint handling, etc.
• Cooperation with various internal departments (warehouse, supply chain, pricing, sales, product management)
• Support in improving the quality and accuracy of customer service
• Building and maintaining customer relationships
• Working on various platforms such as Genesys, Sales Force, SAP
• Supporting the promotion of customer satisfaction, innovation, teamwork, and efficiency and participating in customer service projects

Your qualification portfolio & our requirements:

• Pronounced customer and service orientation
• Excellent communication skills
• Solution-oriented and accurate working method
• Stress-resistant personality
• Excellent German language skills as well as an additional national language (French or Italian) are a must, additional language skills in English or another language are advantageous.
• Very good MS-Office skills; experience with ERP systems, especially SAP, is advantageous
• Commercial training preferred
• Experience in customer service is advantageous

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here's what you can expect:

• Application review: We'll carefully review your CV to see how your skills and experience align with the role.
• Getting to know you: If there's a good match, you'll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we'll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPOEMEA

#LI-Hybrid

Required Skills: Business Behavior, Chat Support, Communication, Customer Centricity, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Data Capturing, Inquiry Handling, Issue Escalation, Process Oriented, Service Request Management, Time Management, Training Administration