Application Integration Support Manager

Application Support Manager

Johnson & Johnson is seeking a seasoned Application Support Manager within the Transcend IM AMS team to lead support operations for critical supply chain ERP application integrations. This role requires a strategic thinker with strong technical expertise in BTP IS, excellent leadership skills, and a focus on delivering exceptional support outcomes. The ideal candidate will foster collaboration across teams, drive continuous improvement, and ensure seamless application performance.

Key Responsibilities:

• Oversee end-to-end application support activities for healthcare applications, ensuring high availability and performance.
• Lead and manage a team of support engineers, providing guidance, mentorship, and performance feedback.
• Utilize SAP BTP Integration Suite (BTP IS) to troubleshoot, diagnose, and resolve complex integration issues.
• Collaborate with cross-functional teams, including development, infrastructure, and business units, to address support tickets and improve system stability.
• Communicate effectively with stakeholders, providing timely updates and technical insights on support cases.
• Promote a bias for outcome by prioritizing critical issues and implementing proactive support strategies.
• Drive a culture of collaboration, knowledge sharing, and continuous improvement within the support team.

Qualifications

Education:

• A Bachelor's degree is required preferably in Computer Science, Information Technology, or a related field.
• A Master's degree is preferred.

Experience and Skills:

Required:

• 6 years of relevant technical experience is required.
• Extensive experience supporting enterprise applications, with a focus on SAP BTP IS.
• Proven team management and leadership skills, with experience leading support or operational teams.
• Strong problem-solving skills and a bias for delivering effective, timely solutions.
• Excellent collaboration and stakeholder management capabilities.
• Outstanding communication skills, capable of translating technical issues into understandable language for diverse audiences.
• Relevant certifications in SAP BTP or application support are advantageous.
• Experience with tools for observability, error handling, self healing, AIOps etc.

Preferred Attributes:

• Strategic mindset with the ability to prioritize and manage multiple support initiatives.
• Customer-focused attitude with a commitment to service excellence.
• Adaptability to evolving technology landscapes and support challenges.
• Passion for mentoring and developing support teams.

The anticipated base pay range for this position is: $100,000- $172,500

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.