Analyst - End User Support, Compliance Solutions (fixed - term - 12 Months) - Remote Eligible

Job Title

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Job Function

Legal & Compliance

Job Sub Function

Health Care Compliance

Job Category

Professional

Job Location

Bogotá, Distrito Capital, Colombia

Job Description

Role Summary

The position is responsible for providing first-line support for global HCC systems, ensuring timely and effective assistance to users while maintaining system functionality. Key responsibilities include documenting user requirements for system development or enhancements, coordinating project activities across cross-functional teams, and supporting change management initiatives. The role involves creating dashboards, reports, and presentations to communicate insights, managing helpdesk tickets, and ensuring compliance with governance standards.

General Role Description

Provide first-line support for global HCC systems, ensuring timely, courteous, and effective user assistance (implementing, and maintaining systems)

Document user requirements for system development, enhancements and/or decommissioning.

Coordinate and develop project activities (timelines, governance, planning, deliverables, testing, etc.), working with HCC and business cross-functional teams.

Document business processes, supporting change management, training and continuous improvement.

Develop dashboards, reports, and presentations to communicate key metrics and insights.

Ensure alignment with compliance policies and governance standards.

Respond and manage support tickets via helpdesk tools.

Requirements

Bachelor's degree or equivalent.

Advanced English proficiency.

Experience in system implementation and end-user support.

Intermediate knowledge of HCC, project management, business process modeling, testing, and reporting.

Basic understanding of software development, LMS, legal, audit, and risk management.

Preferred: experience in data analytics, reporting, database management, and programming.

Key Behaviors

Strong communication, adaptability, problem-solving, teamwork, and time management skills, with the ability to translate technical details into business language.

Additional Information

This is a fixed-term role with a 12-month duration.

Required Skills

Action-Oriented, Business Behavior, Business Process Design, Complaints Investigation, Compliance Management, Controls Compliance, Critical Thinking, Detail-Oriented, Execution Focus, Governance Risk and Compliance (GRC) Platforms, Healthcare Industry, Health Care Regulation, Internal Auditing, Legal Services, Medical Compliance, Operational Excellence, Process Improvements