Analyst Cust Serv Ops

Customer Service Operations Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

As a Customer Service Operations Analyst, you will be responsible for ensuring the precise and timely attention of orders for surgery and workshops, ensuring the quality of service, compliance with J&J procedures, and customer satisfaction. This role requires skills in communication, problem-solving, and interdepartmental collaboration.

Principal Responsibilities:

• Management of orders: reception, validation, and confirmation of requests.

• Verification of inventory and proposal of solutions in case of shortages.

• Coordination with internal areas (finance, supply chain, sales).

• Planning of logistics teams and procedures.

• Validation of contracts, portfolio, consignments, and autonomies.

• Generation and sending of reports (daily, weekly, monthly).

• Review of BI SAP and attendance at meetings with 3PL.

• Management of novelties and follow-up of performance indicators

Requirements:

• Education: Professional in progress or completed.

• Experience: 1 to 3 years in similar roles.

• Languages: Spanish.

• Technical knowledge: MS Office, SAP, CIC.

• Professional skills: Effective communication, decision-making, management of multiple information sources.

• Availability to work full time and in a physical manner.

Key Competencies:

• Management of customer relationships.

• Assertive communication.

• Understanding of end-to-end processes.

• Continuous improvement and innovation.

• Compliance and quality orientation.

• Analysis and problem-solving.

• Proactive and collaborative mindset.

For more than 130 years, diversity, equity, and inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and are integrated into the way we do business every day. Rooted in Our Credo, DEI values drive our pursuit of creating a healthier and more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the most pressing healthcare challenges of the world.

We know that the success of our business (and our ability to deliver meaningful solutions) depends on how well we understand and meet the diverse needs of the communities we serve. That is why we foster a culture of inclusion and belonging where all perspectives, skills, and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.