Operations Manager

Operations Manager

Reporting to the Senior Manager, Operations, the Operations Manager is responsible for operations within the Greater Los Angeles Area. This position is responsible for managing a team of salaried supervisors, hourly leads and platform associates in performing the outbound and sortation processes and managing the Jitsu warehouse facility per company Safety, Quality, and Cost standards.

Primary Responsibilities

• In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
• Train and enforce company safety standards with hourly personnel.

• Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

• Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.

• Train, lead, and mentor a team of salary and hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.
• Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.

• Investigating, troubleshooting resolving operational issues that arise during shifts
• Coordinating with other departments to resolve operational issues

• Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 5+ years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).
• Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel including a team in remote locations.
• Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision.
• Proficient with Google Drive, Slack, and related operations software.
• OSHA Forklift Operator certification is a strong plus.

Physical Requirements

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• May occasionally move or lift up to 60 pounds at times.

Hours

This position may require weekend, night, and holiday hours according to the needs of the company.

Travel

This position requires 10-15% travel.