Project Manager (operations) - Remote Eligible

Operations Project Manager

We're Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. We're more than a T-Shirt company; we're a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch.

We are seeking an Operations Project Manager to drive execution across the Operations team and ensure alignment between strategic objectives, initiatives, and day-to-day tasks. This individual will manage deliverable schedules, drive clarity around priorities, and facilitate seamless cross-functional coordination, ensuring projects stay on track and deliver meaningful outcomes. The Operations Project Manager will serve as the connective tissue across Business, Operations, and Technology teams, synthesizing updates for executives, identifying risks, escalating issues when needed, and unblocking the team to maintain momentum. This role requires an analytical, and highly versatile generalist who can manage multiple initiatives in parallel, structure complex work into actionable tasks, and step in to support specific workstreams when needed.

Key Responsibilities

• Oversee and manage due dates and timelines, business sprint plans, Gantt chart visualizations, and dependency mapping by working backwards from desired outcomes and deliverables.
• Connect strategic objectives to initiatives, tasks, and timelines, ensuring alignment across teams and stakeholders.
• Prioritize projects and tasks based on business impact, resources, and dependencies. Consistently set expectations and develop weekly plans of attack against plan.
• Drive meeting management: set clear agendas, ensure preparation, and facilitate productive, on-time discussions.
• Track progress, identify risks to projects, timelines, and resources, and escalate issues as needed to drive resolution and keep initiatives on schedule.
• Build paper trails on decisions, context, and expectations around deliverables. Develop documentation to establish knowledge continuity.
• Synthesize updates and prepare concise executive-level communications.
• Get hands-on and assist teammates to get projects across the finish line. Step in to support specific tasks or projects where complexity or capacity constraints require additional hands-on contribution.

• Lead special projects as assigned, often involving ambiguous problem spaces requiring analytical structure and execution.