Printer Operations Manager - Remote Eligible

Printer Operations Manager

We're Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We're more than a T-Shirt company; we're a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch.

We are seeking a Printer Operations Manager to manage the day-to-day operations of Jiffy's printer network, ensuring smooth onboarding, communication, and capacity management across partners. This role will focus on execution: managing new printer onboarding, monitoring and balancing printer capacity at both the national and DMA level, and serving as the point of contact for operational communications and change management with printers. The Printer Operations Manager will also provide operational support for key projects such as 24-Hour Delivery, claims tracking, and technology rollouts. This individual will work closely with the Senior Manager, Operations, and will play a critical role in ensuring printers are set up for success to meet Jiffy's quality, cost, and delivery standards.

Key Responsibilities

• Manage onboarding of new and replacement printers, ensuring alignment with qualification rubrics and operational readiness.
• Oversee day-to-day printer capacity analysis and management, balancing supply and demand nationally and at the DMA level.
• Support rollout of new initiatives such as the 24-Hour Delivery project, including metrics tracking and printer coordination.
• Manage printer communications, ensuring clear and timely updates on process changes, technology rollouts, and business priorities.
• Support claims management processes by categorizing and reporting issues, and partnering with printers to drive corrective actions.
• Assist in testing new product features to validate functionality and usability for printer operations.
• Coordinate fulfillment of special initiatives (e.g., printer photo projects) and ensure successful implementation.
• Provide reporting and analysis to leadership on printer capacity, performance, and claims.