Maintenance Operations Manager

Shea Properties – Find Awesome.

Shea Properties is always looking for talented people who are interested in beginning or continuing their careers in real estate. With a portfolio that includes 11,200 apartment units and 6 million square feet of commercial space in California, Colorado and Washington—and an amazing pipeline of future projects—Shea Properties can help you find your awesome. Our associates love the collaborative, supportive, family-friendly work environment. Our leadership team encourages input at all levels and embodies Shea's Core Values of Honesty and Integrity, Respect for Others, Teamwork and Competitive Spirit.

Job Scope

Under the direction of the Maintenance Operations Director, in conjunction with the Regional Vice Presidents, the Maintenance Operations Manager is responsible for monitoring all maintenance-related activities across the Shea Apartment portfolio of properties. This includes developing maintenance strategies, updating Company policies and procedures, enhancing maintenance standards, advising on Maintenance related issues, communicating Company standards, ensuring the correct execution of maintenance service, training for maintenance-related activities, and developing the onsite service teams. The Maintenance Operations Manager is expected to support the entire Shea Properties portfolio and will not be assigned to a specific region. The pay range for this position is $90,000 - $135,000 and the Maintenance Operations Manager is also eligible to participate in the discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability and life insurance.

Job Duties

• Collaborates with Maintenance Operations Director (MOD) to oversee all areas of maintenance operations and programs of the Shea Apartment maintenance department, including but not limited to: Preventive Maintenance programs, Maintenance workflow for Service Requests and Turnover Processes, Shop Standardization, Service Standards and Expectations, Expense Management, Customer Service and Safety.
• Frequently run and review various Reports to identify property trends and opportunities for improvement.
• Ensure properties are operating in accordance with all federal, state, and local requirements, including but not limited to OSHA, EPA, NFPA, electrical and building codes.
• Assists MOD to Coordinate rollout of any centralized maintenance initiatives or systems within the Portfolio.
• Collaborates with MOD and Regional Vice Presidents to recommend, coordinate and provide maintenance leadership, to include leading monthly/quarterly Service Manager meetings in each region.
• Conducts ongoing formal and informal inspections, Bi-Annual Audits and frequent visits to Communities to assess community buildings, amenities, common area grounds and maintenance performance, assisting the Regional Vice Presidents with resolution of maintenance related issues.
• Collaborates with the MOD to Develop and Deliver a comprehensive maintenance training curriculum to all maintenance associates to meet business needs; training topics include, but not limited to, HVAC, Electrical, Plumbing, Appliances, Drywall, and Turnover.
• Provides additional hands-on training and support for the maintenance teams as requested by the MOD, Learning and Development Department and Regional Vice Presidents.
• Participates in hiring/recruiting process and interviews potential maintenance candidates, as needed.
• Work alongside the hiring manager to provide mentorship and support for new hires, including the delivery of on-boarding courses for all Service Managers and Assistant Service Managers.
• Networks with industry peers to identify and establish best practices and further industry relationships.
• Evaluate and act as a resource in the preparation of the operational budgets for the service departments.
• Review and recommend new technologies to improve maintenance operating efficiencies to meet management and standardization goals.
• Collaborates with MOD, and other corporate leaders to plan and execute company-wide training, events and conferences.
• Performs related duties and responsibilities as required.

Technical/Professional Knowledge

• Prior experience supervising, training, coaching, counseling, developing, motivating, interviewing, hiring, and terminating associates; ability to effectively lead by example.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Competent Trainer, able to communicate clearly and effectively in front of class and deliver presentations and hands-on demonstrations.
• Minimum of ten years property management experience, with 5 years of combined experience as a Service Manager or Regional Service Manager.
• Understand accounting principles and budget process. Ability to read and interpret numerical information.
• Basic concepts and principles of architecture, planning and engineering.
• Standard construction methods, terminology, materials, equipment and practices.
• Laws and regulations relating to the broad area of construction and maintenance of facilities.
• Management skills to analyze programs, policies and operational needs.
• Knowledge of safety practices and procedures, including OSHA, CALOSHA and Shea Properties' policies.
• Proficient with Microsoft Office products (Word/Excel/Outlook), AvidXchange and Yardi preferred.
• Two- or four-year college degree preferred.

Work Environment

The Maintenance Operations Manager works at different locations including on-site at an apartment community and the Corporate Office and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies. Office hours are usually scheduled from 8 a.m. – 5 p.m., however, Saturday and/or Sunday work schedule may be required. The Operations Manager should be highly flexible and readily available. Must be able to travel 2-3 times or more per month as needed to all regions, such as Southern California, Northern California, Seattle, and Colorado for business purposes.

Physical Requirements

While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 50 pounds. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. EOE/M/F/D/V