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Customer Service Associate
Assist Spanish-speaking patients with their medical supply orders and troubleshoot any issues.
New York
Entry Level
$60,000 - 62,000 USD / year
3 weeks ago
✨ About The Role
- The Customer Service Associate will be responsible for answering and managing inbound phone calls, particularly from Spanish-speaking patients.
- Assisting patients with their medical supply orders and troubleshooting any issues will be a key part of the role.
- Providing excellent customer service by addressing patient concerns and answering questions related to their DME orders is essential.
- The associate will work closely with other departments to resolve patient issues promptly and accurately.
- Maintaining a positive and professional demeanor when interacting with patients and team members is crucial.
- The role involves handling sensitive patient information with confidentiality and care.
- Supporting the team in meeting customer service goals and performance standards will be part of the job responsibilities.
⚡ Requirements
- The ideal candidate should be fluent in both Spanish and English, with strong verbal and written communication skills.
- A successful individual will have the ability to explain medical supply-related information clearly and empathetically to patients.
- The role requires someone who can handle multiple tasks effectively in a fast-paced environment.
- A positive attitude and a team-oriented mindset are essential for contributing to a collaborative work culture.
- High attention to detail and strong organizational skills are necessary to manage sensitive patient information with care.
- Previous experience in customer service, particularly in the healthcare or DME industry, is advantageous but not mandatory.
- The candidate should demonstrate a desire to grow within the company and be open to taking on a lead role in the future.
About Verse Medical
Software platform for in-home healthcare