Airport Operations Crew

Airport Operations Crew

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks-in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential responsibilities include providing exceptional customer service, conducting check-in processes for customers via computer, verifying customers' personal identification, tagging, lifting, and handling customer luggage, announcing flight arrivals, departures, and pre-boarding information via the public address system, communicating with customers to keep them constantly informed, offering ancillary products to customers, coordinating various duties with coworkers and other departments, helping prepare aircraft cabin for customer boarding and departure, operating airport equipment, assisting customers with special needs, and performing and/or rotating through all Airport Operations related functions.

Minimum experience and qualifications include a high school diploma or GED diploma, at least eighteen (18) years old, one (1) year of customer service, volunteer experience, or sales experience, completion of an assessment that evaluates the job qualifications/characteristics of adaptability, customer service, and safety orientation using AI- or statistically-based scoring, strong interpersonal and listening skills, complete fluency in written and spoken English and Spanish, adherence to JetBlue Uniform Policy Manual Standards, a valid visa to travel to the United States of America, ability to travel and/or work variable hours, flexible shifts, including holidays and weekends, experience using a mouse, computer, keyboard, and basic word processing, email, and office applications, ability to use handheld radios and microphones to communicate with operations and make all terminal announcements, ability to acquire and maintain a valid Security Identification Display Area (SIDA) Badge, experience performing under pressure and within fixed time constraints, depending on location, possession of a valid driver license and a driving record that meets JetBlue Airways' insurance standards, acquisition and maintenance of a United States Customs Clearance, availability for overnight travel (10%), passing a ten (10) year background check and pre-employment drug test, legal eligibility to work in the country in which the position is located, and good standing in attendance performance and safety for internal candidates.

Preferred experience and qualifications include two (2) years of customer service, volunteer experience, or sales experience, knowledge of customer service principles and practices, experience working with various forms of payment, previous airline experience, and bilingual skills.

Crewmember expectations include regular attendance and punctuality, potential need to work flexible hours and be available to respond on short-notice, maintaining a professional appearance, assisting with light cleaning of the aircraft when working or traveling on JetBlue flights, being an appropriate organizational fit for the JetBlue culture, promoting JetBlue's #1 value of safety, identifying safety and/or security concerns and reporting them, adhering to all applicable laws, regulations, and Company policies, procedures, and risk controls, upholding JetBlue's safety performance metric goals, and disqualifying the use of automated tools during the interview process.

Equipment includes computer and other office equipment, public address system, jet bridge and/or air stairs, handheld radios, free-standing computer kiosks, and LED screens and signs. The work environment is an airport environment, subject to weather and elevated noise levels within airports, and requires the ability to stand for an extended period of time. Physical effort includes moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.