(USA) Tire And Battery Service Advisor

Position Summary

Be a team member, collaborate with team members to fulfill sales and service requests, educating other associates on tools, tasks, and resources, and mentor new technicians. Communicate and develop interpersonal skills for providing safe and efficient customer service.

Be an expert, demonstrating knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS Tire Pressure Monitoring systems, product specifications, and seasonality. Demonstrate knowledge of Point of Sale systems, phone, and in-person selling techniques.

Be a techie, leveraging digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, and product application and training. Adapt to new tools and encourage others to use them.

Be an owner, communicating equipment, tools, and supplies needs to TBC Lead, tracking and monitoring returns and special orders. Operate cash registers, process transactions, work hands-on in the physical area, maintain accurate inventory, audit safety and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas. Complete paperwork, logs, and other required documentation, ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures. Identify member needs, assist members with purchasing decisions, and resolve issues and concerns.

Be a talent ambassador, being a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products. Develop, influence, and inspire others for working in a style that is respectful, supportive, and team-oriented. Understand the roadblocks and assist in training team members. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners. Identify priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change difficulties and feedback. Respect the individual, embrace differences in people, cultures, ideas, and experiences, create a workplace where associates feel seen, supported, and connected through a culture of belonging, create opportunities for all associates to thrive, and perform, help to attract the best talent.

Respect the individual, work as a team, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence. Respect the individual, strengthen the team by helping, developing, and mentoring others, recognize others' contributions and accomplishments. Act with integrity, maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values to support and foster our culture, hold oneself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act in a selfless manner, and be consistently humble, self-aware, honest, fair, and transparent. Serve our customers and members, deliver results while putting the customer first, make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strive for excellence, display curiosity, and a desire to learn, take calculated risks, and demonstrate courage and resilience. Strive for excellence, drive continuous improvements, be open to and use new technologies and skills, and support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Valid state-issued driver's license. 18 years of age or older.

Preferred Qualifications

Auto service industry, retail experience.

Primary Location

3887 Elmore Ave, Davenport, IA 52807-2504, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.