(USA) Services Associate

Position Summary

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources collaborating with managers, coworkers, customers, and other business partners identifying priorities, deadlines, and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members processing memberships, upgrades, and credit accounts encouraging renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation making efforts to meet membership goals and promoting the value of Sam’s Club products and services. Provides excellent member service by ensuring a seamless frontend experience acknowledging the member and identifying their needs assisting with purchasing decisions locating merchandise resolving issues and concerns promoting the Company’s products and services providing guidance and support related to member self-service technology processing member purchases assisting with payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types and assisting members with transactions utilizing registers or self checkout area. Ensures club pick up orders are filled efficiently completely and on time contacting members to notify when pickup time is delayed or inform members when products are unavailable for example out of stock offering members product alternative options when needed ensuring high quality products are selected and packaged appropriately ensuring items are dispensed quickly when members arrive for pickup resolving member issues and concerns and promoting the company’s products and services. Follows Accounting Office procedures by preparing daily deposits preparing and overseeing Cash Fund Transfers CFTs investigating overages and shortages in cash register drawers and/or Accounting Office and maintaining confidentiality and integrity of financial and personal information. Follows Company policies and procedures and applicable federal, state, and local laws for Liquor and Tobacco sales by securing merchandise maintaining signage verifying member identification and completing and maintaining paperwork forms and required documentation. Maintains the FrontEnd in accordance with Company policies and procedures by greeting members properly handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages maintaining availability of and organizing carts/flatbeds assisting members with transporting items utilizing cart retrieval equipment properly and safely and maintaining parking lot cleanliness. Accounting follows financial guidelines and related laws and regulations when reconciling tracking and reporting financial transactions. Advises others on accounting practices and principles when asked to do so. Records and reconciles financial data, tracks register audits and chargebacks and secures accounting files in a timely manner. Reports security risks, incorrect or inefficient processes and potentially improper accounting practices. FrontEnd follows proper procedures to prevent shrink when monitoring cleaning and stocking the FrontEnd area. Keeps the FrontEnd area clean monitors loss controls and helps Members find purchase and load items in a timely manner. Reports complaints, shrink issues, and problems with FrontEnd products, services, and work areas. Uses FrontEnd equipment and stocks supplies in correct ways. Membership provides accurate information to Members on membership enrollment benefits and services. Processes membership and credit accounts and completes Member orders in a timely manner. Reports complaints and problems with membership services and work areas. Uses membership equipment and stocks membership supplies in safe and correct ways. Seeks out and obtains new leads and membership sales from business prospects and existing Members. Technology proactively identifies Customers who need help actively engages them and assists them with Technology services and items. Models and helps others with technology services. Identifies shrink opportunities and problems with products, services, and work areas and takes steps to fix the problem. Properly maintains equipment and ensures products are organized and stocked in correct ways and promptly fixes any problems. Respect the Individual: Embraces differences in people, cultures, ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent. Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information balances short and long-term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change.

Minimum Qualifications

6 months customer service experience

Primary Location

2218 Greenville, Ave, Dallas, TX 75206-7122, United States of America