Systems Administrator, Technology Services

Associate Experience And Digital Transformation (AEDT) Team

We as The Associate Experience and Digital Transformation (AEDT) team manages the Asset Management for the organization. We support a large heterogenous enterprise environment that caters Laptop, Desktop, Peripherals, Consumables, Network equipment's, AV equipment's, Server equipment's, etc. based on requirement. We achieve this while maintaining a high level of operational excellence and the highest standards of ethics, integrity, transparency, and respect for others.

Walmart's Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart.

As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

What You Will Do

• As an IT asset management analyst for the Associate Experience and Digital Transformation (AEDT) team, your responsibilities include but not limited to:
• Performing annual fixed asset audit verification
• Managing compliance related to both SEZ and non-SEZ units
• Capture and update AMC/Warranty support status of all assets
• New hire/Loaner laptop allocation, shipment initiating and tracking
• Exit user laptop reverse shipment initiating and tracking
• Perform daily updates on inventory for allocated assets & movement assets
• Fulfill hardware asset movement request as per defined process
• Weekly validation of assets in inventory using daily asset check list
• Repair faulty asset timely basis by coordinating with respective EOM
• Proactively identify and replace EOL assets.
• Conduct periodic internal and external audit as per the defined process using FAR
• Publish and share asset reports with IT and leadership team

What You Will Bring

1 - 3 Years of previous experience in IT Asset Management Excellent communications skills (Verbal and Written) Knowledge on ITIL Framework and Terminologies Demonstrated problem solving capabilities Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner Flexible and Open to working in a rotating shift Self-motivated achiever who gains satisfaction from providing excellent customer service Excellent organizational skills Continually develops and maintains asset management skills to ensure high quality levels of support for end users. Hands-on industry standard ITAM tools and well versed with MS office ServiceNow Teams and Outlook Operation level experience Inventory management tool

Minimum Qualifications

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.

Preferred Qualifications

1 year's experience in both software and hardware troubleshooting., 1 year's experience in technical support operations, account management, or customer support.

Primary Location

3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur, India