Senior Specialist, Operations

Senior Specialist – Operations

Do you consider yourself to be motivated and professional? If so, you may be the perfect fit for the Senior Specialist – Operations position at Walmart!

Location: This position will be fully onsite in Bentonville, AR

As a Senior Specialist – Operations, you will be working in the Walmart Contact Experience Lab where you will be taking live calls, emails, and all other communication. You will be responsible for Tier 1 partnering, identifying issues, and resolving solutions as needed.

You'll make an impact by:

• Applying Customer Service Knowledge: Stays current on processes, tools, and policies to provide accurate and effective support to customers. Uses knowledge to resolve issues quickly, improve service delivery, and help teammates by sharing best practices and helpful tips.
• Supporting Process Improvements: Identifies common issues and shares feedback with leaders to improve customer experience. Participates in team discussions to find better ways of working, streamline tasks, and reduce customer pain points.
• Following Service Procedures: Uses established procedures and tools to complete daily tasks such as tracking orders, processing returns, and supporting other service needs. Works with internal teams to ensure customer concerns are handled efficiently and correctly.
• Supporting Business Solutions: Communicates customer insights to help improve services and tools. Works with peers and leaders to understand changing business needs and adapt to new processes or technologies that support better service outcomes.
• Demonstrating Integrity & Compliance: Follows Walmart's policies and Code of Conduct at all times. Help create a positive and respectful environment by acting with honesty, speaking up when something doesn't seem right, and encouraging others to do the same. Uses the Open Door Policy and supports a culture of transparency and accountability.

You'll sweep us off our feet if…

• You are able to multitask while maintaining professionalism
• You have previous experience taking live calls and communication
• You can handle and escalate issues as needed

Minimum Qualifications: 1 – 3 years' experience in a call center or contact center

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions while being welcoming of all people.

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores.

The hourly wage range for this position is $23.00-$45.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.